ILY Beauty & HeadSpa 23 Hang Mam, Hanoi City

In Hanoi’s Old Quarter, ILY Beauty & HeadSpa offers a welcome pause from traffic, walking and city noise: a head spa that can include a neck, shoulder and back massage, followed by a long hair wash and blow-dry. The low starting price makes it an easy way to try a treatment without turning spa time into a major budget decision.

I like two things here: the menu ranges from a focused head spa to full-body hot-stone massage and combo treatments, and the Old Quarter address is practical if you are staying nearby. Tea, a towel, slippers and a locker are included, so you can settle in without much fuss.

The main consideration is consistency. Many sessions sound attentive and relaxing, but one account describes an unfinished blow-dry, and another reports an unpleasant response to feedback and pressure to tip. Arrive on time, state what pressure you want, and speak up if a treatment is uncomfortable or not going as expected.

• Head care includes more than shampoo: Some head-spa sessions also include back, shoulder and neck massage.
• The first steps can be calming: A reported treatment began with tea, a foot soak and time to lock away belongings.
• Hair washing is a major part of the visit: Expect a lengthy shampoo, then a blow-dry and, in some cases, a hair treatment.
• There is more than one way to spend your appointment: Choose from a head spa, hot-stone massage options or a combo.
• It is in the Old Quarter: The address is 23 Hàng Mam, in Hoan Kiem, and the spa is open daily.
• Low prices come with a need to set expectations: Value is a frequent strength, but service details can vary.

A spa break on Hàng Mam

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ILY Beauty & HeadSpa is at 23 Hàng Mam in Hanoi’s Old Quarter. That location makes it an easy option to fit between meals and sightseeing, especially if your hotel is in the area. One customer found it close to an egg coffee shop, a useful landmark when you are navigating the lanes.

The address is in the city’s busy central district, but the treatment itself is meant to slow things down. The menu combines hair and scalp care with massage, rather than offering only a quick shampoo. You can book a head spa, foot or body massage options, or one of the combos.

The space is described as clean and pleasant, though one person initially found it more ordinary-looking than expected. I would go for the treatment rather than a grand spa setting. The appeal is practical: a central location, a range of services and prices that start low.

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Choosing a treatment that fits your day

The listed options include Head Spa, Foot/Shoulder-Neck-Back/Full Body Hot Stone Massage and MUST-TRY Combos. Starting prices are shown from US$6.75 for a head spa, US$8.45 for massage options and US$13.55 for combos. The general experience price is also shown from US$7.45, so treat these as starting figures, not a promise that every treatment or appointment will cost the same.

The head spa is the clearest choice if you want hair washing and scalp care, with the added bonus that some sessions include massage. One description of a 70-minute head spa says it covered the back, shoulders and neck as well as the head. A separate 50-minute session included a short shoulder massage with hot stones. The exact balance of massage and hair care may depend on the package, so check the treatment details before booking.

The hot-stone options suit you if massage is the priority. Some accounts describe foot, shoulder, neck and back work; others refer to a full-body treatment. Combos can bundle several services, and at least one 100-minute package was described as covering a wide range of treatments. Since the package names alone do not spell out every step, confirm what your chosen combo includes before you arrive.

For an appointment late in a Hanoi trip, a head spa may be a comfortable way to rest before a flight. A hair wash and blow-dry can also leave you feeling fresh without needing to head back to your hotel first. If you have a tight schedule, allow time for the full session and finishing steps rather than treating it as a quick stop.

From tea and foot soak to massage

The visit begins at the reception desk, where staff ask about your reservation. One account describes filling in contact details and choosing massage pressure before heading upstairs. Pressure choice is worth taking seriously: you do not need to endure a firm treatment just because you booked a massage. Say what feels right at the start, and speak up if that changes.

Tea is included, and some customers describe receiving it at the start. A foot soak is also part of at least one reported visit, before the treatment itself. These small steps give you a moment to settle in, particularly after a day of crossing Hanoi’s streets and trying to keep track of scooters.

Lockers are available for personal items. The listed inclusions also name a towel and slippers. In one description, the customer locked away belongings, changed shirts and then moved to a massage bed. Follow the staff’s directions about changing and storage, and keep valuables secured. The operator says it is not responsible for lost belongings.

For a head spa that includes body massage, you may begin face down for the back, shoulders and neck, then turn over for more work around the shoulders, neck and head. That sequence is described in one account, but it should not be taken as a fixed script for every treatment. The length and focus of the appointment depend on the package.

The head massage itself may be shorter than you expect if you imagined a long scalp-only session. In a head spa, time can also go to the body massage and hair wash. If you want the scalp work to be the main event, ask how the time is divided before you start.

Hair washing, scalp pressure and the final blow-dry

The shampoo is a central part of the experience, and it can take a while. Some customers found it soothing and careful; one person felt the washing was too scratchy, as if nails were being used. This is a useful reminder that scalp pressure is personal. Tell your therapist if you want a gentler touch, and say so promptly if the washing feels uncomfortable.

After the wash, staff may apply what seems to be a hair treatment, then comb and blow-dry your hair. One customer left with hair that felt smooth, soft and full of volume. That finishing step can be a pleasant extra, especially if you are heading out afterward, but it is also where one appointment reportedly felt incomplete: the staff member left during the blow-dry without finishing or explaining.

I would make the end of the session part of your expectation, not an afterthought. If you are short on time or need a thorough dry, mention it at the beginning. The spa is open until 22:00 every day, but appointment slots are still worth arranging ahead, particularly if you want an evening visit. One group found that later slots seemed popular.

Massage style and service: what to expect

The strongest appeal is the combination of massage and hair care at a modest price. Many people describe professional, kind and attentive staff, relaxing pressure and good value. Some say therapists checked that the pressure felt comfortable. A few named staff members in particular: Hang and Lan were praised for a 100-minute treatment, and Van was described as attentive about pressure during a visit that also included nail care.

That praise does not mean every appointment will be identical. One account found the massage itself good but described poor hospitality after giving a lower rating, including pressure to change the score and a request for a tip. Another person was disappointed with the head spa, while one found the final blow-dry abrupt and uncomfortable. These are not the typical tone of the comments, but they are relevant if you value clear communication and a polished finish.

A good way to manage this is to be direct and calm. State your preferred pressure before the massage, ask questions if you are unsure what a combo includes, and tell staff if a technique hurts. Tips and gratuities are not included, and the information does not list them as mandatory. You can decide for yourself whether to tip based on the service you receive.

The spa prohibits smoking and drinking, and anyone who appears intoxicated may be refused service. Outside food and drinks are not allowed, and pets are prohibited. Keep your phone silent and avoid using it during the treatment. If you have a health condition, tell the operator beforehand; the operator places responsibility for sharing that information on you.

Getting good value from the price

At the lowest listed prices, ILY is an accessible way to try a Hanoi head spa. The value improves if you want several services in one visit, particularly a longer massage and hair wash. One 70-minute head-spa session was singled out as good value, while other accounts praised 90- and 100-minute treatments. These are examples of appointments people have described, not a guarantee that every package is available at those exact durations.

The main question is what you want from a spa. If you expect a luxurious retreat with a carefully staged setting, the ordinary-looking entrance may not match your picture. If you want a central place to get a massage, shampoo and blow-dry at a low starting price, the offer is more compelling.

The listed inclusions help too. Tea, towel, slippers and a locker are covered, while personal expenses and tips are not. Check the final price and treatment duration for your selected package, since the starting prices differ by option and the broad advertised starting price does not tell you what a longer combo will cost.

Timing, location and small practical details

The spa is open Monday through Sunday, from 09:00 to 22:00. The voucher is valid only on the date selected, and you should present it on your phone. Confirmation is expected within minutes; if it does not appear, contact customer support.

Be punctual. If you arrive late without notice, your appointment will be shortened, and arriving more than 15 minutes late can mean cancellation. If you know you are running behind, contact the spa rather than hoping the schedule can absorb the delay.

Cancellation is eligible for a full refund if you cancel at least 24 hours before the activity date, using local destination time. Bring no outside food or drink, avoid smelly food such as durian, and leave pets elsewhere. Put your phone on silent before entering so the room stays restful for you and others.

Who should book ILY Beauty & HeadSpa?

I would consider this spa if you are staying in Hanoi’s Old Quarter and want a reasonably priced break with more than one service in the same appointment. It suits anyone curious about a head spa, anyone whose shoulders need attention after a day on foot, and anyone who wants to leave with clean, blow-dried hair.

It is less suitable if you need a guaranteed luxury atmosphere or have little tolerance for variation in service. The overall rating is 4.8 out of 5 from 52 ratings, and the provider lists 53 total reviews with a 94 percent good-review rate. Those figures are encouraging, but they cannot promise that your therapist’s style or finishing service will match someone else’s.

My practical call: book if the mix of scalp care, massage and low cost appeals to you. Choose your package carefully, ask about the balance of massage and hair washing, and arrive on time. If you need a very specific pressure or have a health concern, say so before the treatment begins.

FAQ

Where is ILY Beauty & HeadSpa?

It is at 23 Hàng Mam, Hanoi Old Quarter, Hoan Kiem, Hanoi 100000. The meeting point is the spa itself.

What treatments can I choose?

The options include a head spa, foot, shoulder, neck, back or full-body hot-stone massage, and combo packages. Check the selected package for its exact services.

What is included in the visit?

Tea, a towel, slippers and a locker are included. Personal expenses and tips are not included.

What are the opening hours?

The spa is open every day, Monday through Sunday, from 09:00 to 22:00.

What happens if I arrive late?

An appointment may be shortened if you arrive late without notice. It will be cancelled if you are more than 15 minutes late.

Can I get a refund if I cancel?

A full refund is available if you cancel at least 24 hours before the activity date, using local destination time.

What should I tell the spa before treatment?

Tell the operator about any special health conditions. You should also share your preferred massage pressure and let the therapist know if the treatment feels uncomfortable.