Home Service Spa in Surabaya by Max Spa

Surabaya can be a long, hot day on your feet. This home-service massage brings a 90-minute treatment to your room, so there is no trek across town afterward. You choose one of six oils, and a certified therapist comes to you.

I like two things in particular: you can choose the setting, home or hotel, and the oil menu gives the treatment a personal touch. The service also includes a professional therapist with more than five years of experience, plus oil, scrub, cream, and a scrapping tool.

The caution is that therapist skill can vary. One person’s excellent massage may not be another’s, so confirm your appointment and tell the operator about any health concerns before the therapist arrives.

At a glance: a massage brought to your door

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• Choose from six oils: jasmine, lavender, sandalwood, frangipani, rose, or lotus.
• Plan on 90 minutes: the Aromatherapy Massage is the main option, with other treatments available in different lengths.
• Use your own space: service takes place at your home or hotel in Surabaya.
• Check the service radius: the standard area is within 10 kilometers of the city center; farther locations may incur an IDR 50,000 to 100,000 surcharge.
• Bring your own linens and cover: towels, bed sheets, and body covers are not included.
• Share health information early: tell the therapist about relevant medical conditions, allergies, pregnancy, or special needs.

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Making your room the spa

The main appeal here is simple: you do not need to travel to a spa, wait in a lobby, or arrange a ride back afterward. The therapist comes to your home or hotel, which can make a 90-minute treatment easier to fit around a busy day in Surabaya.

You provide the space, so set it up before the appointment. The package does not include a towel, bed sheet, body cover, or short pants and underwear. Check what you have on hand, and ask the operator if you are unsure what you should wear or prepare.

Hotel bookings need one extra bit of planning. Some hotels and resorts do not allow outside massage therapists, especially if they have their own spa. Check with reception before booking, then tell the desk the therapist’s appointment date and time. If the therapist is refused entry because the hotel rules were not checked, a refund is not promised.

The service covers locations within a 10-kilometer radius of Surabaya city center. If you are staying farther out, ask about the surcharge before confirming. The additional fee is IDR 50,000 to 100,000, depending on location, so the final cost can be higher than the advertised starting price.

Choosing your oil for 90 minutes

The Aromatherapy Massage lasts 90 minutes, with a choice of jasmine, lavender, sandalwood, frangipani, rose, or lotus oil. That choice is the most personal part of the basic package. If you have a known allergy or sensitivity, mention it when you book rather than waiting until the therapist is at your door.

The package also lists oil, scrub, cream, and a scrapping tool among the included items. The details do not explain exactly how each item is used, so do not assume every one is part of a fixed sequence. If you have a preference or a question about the treatment, raise it with the operator before your appointment.

The therapist is described as certified and having more than five years of experience. That is a reassuring baseline, but it is not a guarantee that every session will feel the same. Skill and style can differ between therapists, so it is sensible to share what you need and flag any areas or techniques you would rather avoid.

Names connected with Surabaya appointments include Ibu Linda, who has helped with appointment confirmation, and therapist Widy, who has been associated with a warm, professional treatment. You cannot assume either will be assigned to your booking. Ask who is available when you request a time, especially if you have a preference.

Other treatments, and what their names tell you

Max Spa offers more than the 90-minute aromatherapy option. The choices include Max Body Glow, Fit Therapy, Fresh Therapy, Gentle Treatment, and Couple Treatment, all listed at 90 minutes. Chocolate Treatment takes 110 minutes, while Man Treatment, Woman Treatment, Relaxation Treatment, and Herbal Indonesian Treatment each take 120 minutes.

For a longer appointment, Rejuvenation Treatment is listed at 180 minutes, Bridal Treatment at 200 minutes, and Special Complete Treatment at 150 minutes. The names suggest different themes or audiences, but detailed descriptions are not provided for these packages. If you are comparing them, ask what each includes before choosing based on the title alone.

Couple Treatment starts at $50.25, while several 90-minute options begin at $29.59. The Aromatherapy Massage is listed from $22.19 in the package choices, though the experience’s headline price is shown as starting at $24.39. Prices can change, so check the amount shown at checkout and confirm whether any location surcharge applies.

What the price buys, and what it does not

At roughly the mid-$20 starting point shown for the experience, the value is less about an elaborate spa setting and more about saving the trip to one. A 90-minute treatment delivered to your home or hotel can be a good fit if convenience matters, particularly after a day when you would rather stay put.

The included massage materials and the therapist’s stated experience are part of the offer. But remember that you provide the room and the basic linens and cover. If you need to buy supplies or pay an out-of-area fee, include those costs in your comparison with a conventional spa.

The operator has an 87% good-review rate across 112 total reviews, while the four ratings specifically provided for this experience average 4.3 out of 5. That is encouraging, but the small number of experience-specific ratings and the comments about uneven therapist skill argue for realistic expectations rather than treating every appointment as identical.

Appointment timing and the details to settle first

Appointments are available every day, with reservation requests listed from 09:00 to 20:00 and service hours from 10:00 to 21:00. The last admission is 20:00. Request your preferred time at least 20 hours in advance if you can; the operator reconfirms the actual appointment time, and earlier requests have a better chance of matching your preference.

Same-day appointments may be arranged, but you must book at least three hours before the treatment time. Same-day bookings cannot be canceled for a refund, though changes can be accommodated for free. Do not confuse a quick booking confirmation with a confirmed treatment slot: wait for the operator’s appointment confirmation.

You will need to reserve after booking through the Bookings page in the Klook app. Confirmation is usually issued within minutes; if it does not appear, contact customer support. For questions about the treatment or booking, the listed contact is +62 85782277555 or [email protected].

The voucher is presented on your phone. It is not redeemable for cash, and you will not receive a refund if you miss the confirmed appointment time. A full refund is available if you cancel at least 24 hours before the activity date, subject to the stated cancellation terms; same-day bookings have the stricter no-refund rule.

Hygiene and health notes worth taking seriously

The stated hygiene measures include masks for both therapist and customer, disinfecting massage equipment, and handwashing before and after the treatment. These are useful details to know for a service that takes place in your private space.

Before the session, tell the therapist about pregnancy, high blood pressure, epilepsy, diabetes, heart disease, a past fracture, fever, skin disease, allergies, or any other relevant medical condition or special need. Participants must be at least 15 and under 71. If you are unsure whether a condition affects your suitability for massage, ask the operator before booking.

Who will get the most from this service?

I would consider this option if you value convenience, have a suitable private space, and are comfortable arranging the linens and clothing yourself. It also suits a hotel stay when the property permits outside therapists and you have confirmed the policy with reception.

It may be less suitable if you want a fixed therapist, a detailed treatment menu, or the full set-up of a dedicated spa. The appointment is also a poor fit if your hotel bars outside providers or your location falls beyond the covered radius and the extra fee changes the value for you.

Book it if a massage at your door is the main point. Before paying, confirm the exact package, therapist availability, appointment time, hotel access, and any travel surcharge. Those few checks matter more here than the choice of oil.

FAQ

How long is the Aromatherapy Massage?

It lasts 90 minutes.

Which oils can I choose?

You can choose jasmine, lavender, sandalwood, frangipani, rose, or lotus oil.

Where does the treatment take place?

The therapist comes to your home or hotel in Surabaya.

Is there an extra charge outside the coverage area?

The standard coverage area is within 10 kilometers of the city center. Service farther away may cost an additional IDR 50,000 to 100,000, depending on the location.

What should I prepare?

Towels, bed sheets, a body cover, and short pants or underwear are not included. Prepare what you need at your home or hotel.

How far ahead should I book?

Make a reservation at least 20 hours ahead when possible. Same-day bookings must be made at least three hours before the treatment time.

What ages can participate?

Participants must be aged 15 or older and under 71.