Traveling to Cancun and the Riviera Maya often means navigating through busy airports and crowded shuttles. Luckily, private transportation services like this one from Travelfy promise a smooth start and finish to your trip. While we haven’t personally experienced it, the consistent 4.5/5 rating and glowing reviews suggest it’s a solid choice for travelers seeking comfort and reliability.
What we love about this service is its focus on punctuality, the exclusivity of private rides, and the convenience of door-to-door transfers. You won’t have to worry about sharing with strangers or waiting around for other passengers. However, considering the price—around $60 per person—it’s worth evaluating whether the cost aligns with your travel budget and expectations.
This transfer is especially ideal for those who value a stress-free beginning and end to their vacation. If you’re arriving late, departing early, or just prefer a more personalized experience, this could be a perfect fit. But if you’re on a tight budget or traveling solo, exploring shared shuttle options might be worth considering.
Good To Know

- Punctuality & Reliability: Consistently praised for being on time and well-organized.
- Private & Exclusive: Only your group participates, ensuring comfort and privacy.
- Comprehensive Coverage: Transfers available across many locations in Cancun and the Riviera Maya, including Tulum, Playa del Carmen, and even port stops like Chiquilá.
- Seamless Arrival & Departure: Meet & greet service at the airport and pre-arranged hotel pickups simplify the process.
- Comfort & Safety: Air-conditioned vehicles and private service contribute to a relaxing ride.
- Customer Praise: Reviews highlight helpful guides and efficient communication, making the experience even smoother.
An In-Depth Look at Your Cancun Transfer Experience

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Convenience from the Moment You Arrive
One of the standout features of this service is how it starts right at the airport. Upon your touchdown, a friendly Travelfy representative will be waiting for you, ready to escort you to your private vehicle. According to reviews, the greeting process is straightforward—most travelers find the meet-and-greet prompt and helpful. One reviewer mentioned, “Julio was great, and the transfer was smooth,” highlighting the level of personalized service you can expect.
The service ensures you’re not left waiting, with vehicles typically arriving about 20 minutes after your flight lands. This means no wandering around or searching for transport, making that first impression of Cancun a positive one. For departures, the pickup is arranged with a confirmation the day before, keeping everything transparent and stress-free.
Comfort & Privacy in Every Ride
Travelers consistently praise the air-conditioned vehicles, which are especially appreciated after long flights or during hot days. The private nature of this transfer means no sharing with strangers—perfect for families, couples, or groups wanting their own space.
Multiple reviews mention the size and comfort of the vehicles, with some noting that the SUV they received was a great size and very comfortable for their luggage and group. This indicates the service takes care to match vehicle size with group needs, making the journey more enjoyable and less cramped.
Wide Range of Destinations Covered
This service goes beyond just the airport-hotel transfer. Whether you’re heading to Cancun’s Hotel Zone, Costa Mujeres, Playa del Carmen, Tulum, or even the port of Chiquilá (for Holbox), it’s equipped to get you there smoothly. That flexibility is invaluable if your plans involve multiple destinations or specific routes.
Travelers heading to Akumal or Puerto Morelos have found the service accommodating, with one reviewer noting the driver was punctual and kind, helping with luggage and providing friendly service—details that really enhance the experience.
Why the Price Might Be Worth It
At about $60.28 per person, this service isn’t the cheapest option, but it offers significant value. You’re paying for:
- Guaranteed punctuality, which is crucial for tight flight schedules.
- Exclusive, private service, avoiding the chaos and unpredictability of shared shuttles.
- Peace of mind, knowing that a representative will meet you and guide you directly to your vehicle.
Many reviewers mention that the cleanliness, helpfulness of guides, and smooth communication justify the cost. Plus, with the service operating from 8 a.m. to 8 p.m., most arrivals and departures are covered comfortably.
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Considerations & Potential Drawbacks
While the service generally earns high marks, some reviews hint at minor inconveniences. One guest experienced confusion about payment, mentioning they paid online but were asked to pay again upon arrival. This might be an isolated glitch or miscommunication but worth confirming beforehand.
Another point is that luggage restrictions might apply for oversized items like surfboards or bicycles, which could incur additional costs. Also, the waiting window is short—drivers only wait about 10 minutes for pickups—so travelers should be ready on time.
Why This Transfer Works for You
This service is best suited for travelers who prioritize comfort, punctuality, and privacy over cost. It’s ideal for those arriving late at night or with tight schedules, as well as families or groups who want a hassle-free start and end to their trip. If you’re traveling with a lot of luggage, the size and comfort of the vehicle will significantly enhance your experience.
Plus, those planning to visit multiple locations across the region will appreciate the extensive coverage and flexible options. The positive reviews about helpful guides and smooth communication suggest you’ll feel well cared for, even if you’re new to Cancun.
The Sum Up

This private transportation service from Cancun Airport offers a dependable and comfortable way to start and finish your trip. With punctual pickups, private vehicles, and friendly guides, it’s a reliable choice for travelers who demand ease and exclusivity. While it’s priced on the higher side, the peace of mind and personalized service make it worthwhile, especially if you value a smooth introduction to Cancun.
If you’re flying in or out and want to avoid the stress of shared shuttles or unreliable taxis, this service is an excellent option. It’s particularly well-suited for families, groups, or anyone with a busy schedule who prefers the comfort of door-to-door service. Just be sure to confirm your pickup times, especially if you have oversized luggage or if your plans involve multiple destinations.
In the end, this transfer strikes a good balance of comfort, reliability, and coverage—making your first and last moments in Cancun as effortless as possible.
FAQ

How do I meet the driver at the Cancun Airport?
A Travelfy representative will be waiting for you after you exit the baggage claim area, typically near the Transporte y Taxis or Shuttle and Taxis exits, to guide you to your vehicle.
Will I receive confirmation of my pickup?
Yes, for departures, your pickup time will be confirmed the day before your flight, ensuring you know exactly when to be ready.
What if my flight is delayed?
The service typically waits up to 60 minutes after your scheduled landing time. If delays are significant, contact the provider immediately to coordinate.
Are there vehicle options for larger groups or families?
While specific vehicle sizes aren’t detailed, reviews mention SUVs accommodating luggage comfortably, indicating options are available for groups of various sizes.
Does the service operate outside regular hours?
Services run from 8:00 a.m. to 8:00 p.m. If you arrive or depart outside these times, contact the provider to check availability and additional costs.
Are restroom facilities available on the vehicle?
Restrooms are not included on board, so plan accordingly for longer journeys.
Can I book roundtrip transportation?
Absolutely, with the round trip option, you can arrange pickups both at the airport and your hotel for seamless travel.
Are services available for specific destinations like Tulum or Holbox?
Yes, transfers are available to a wide range of locations including Tulum, Puerto Morelos, Playa del Carmen, and the port of Chiquilá for Holbox.
Is this service suitable for solo travelers?
Yes, although the service is private and exclusive, it’s designed for groups, but solo travelers can also benefit from the comfort and reliability. Just note the price per person.
This private transportation service offers a combination of reliability, comfort, and personalized care that makes it a top contender for a stress-free Cancun arrival or departure.
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