In our review of this riverside retreat in Chester, we found a comfortable haven just a stone’s throw from the train station.
You’ll be within easy walking distance of Chester’s top sights, including the famous racecourse and a quick jaunt to the zoo. The hotel offers a tempting array of perks: take a dip in the indoor pool, pamper yourself at the spa, or choose from several on-site eateries.
While the staff’s friendliness and the well-maintained facilities impressed us, some rooms facing the street might experience noise from passing traffic.
Plus, during peak seasons, the popular spa facilities can get crowded.
This hotel is a great fit for travelers who want a mix of relaxation and sightseeing.
It’s particularly suited for couples looking for a romantic getaway or families who appreciate the convenience of on-site amenities.
If you’re after a centrally located base with a touch of luxury that won’t break the bank, this could be your ideal Chester home away from home.
Good To Know
- Conveniently situated near Chester Station and major attractions, enabling easy exploration of the city’s historic landmarks.
- Features range of accommodation options, including rooms with modern amenities like satellite TV and free internet access.
- Offers on-site facilities such as an indoor swimming pool, spa, and fitness center for guest relaxation and wellness.
- Diverse dining choices, including an upscale restaurant and a more casual bar and lounge, cater to various culinary preferences.
- Highly rated by guests for its friendly staff, well-maintained facilities, and good value for money.
Hotel Location and Accessibility
MILL Hotel & Spa boasts an excellent location alongside the Shropshire Union Canal, just a 5-minute walk from Chester Station.
Situated in the heart of Chester, the hotel is within a 10-minute walk of Chester Racecourse and a 10-minute drive from Chester Zoo.
The property’s prime location allows guests to easily explore the historic city’s many attractions.
With its proximity to public transportation and popular landmarks, MILL Hotel & Spa offers convenient access to the best of Chester.
Whether visiting for business or leisure, guests can enjoy the hotel’s strategic position and seamless connectivity to the surrounding area.
Accommodation and Room Features
The hotel offers accommodations in two wings connected by a glass-walled footbridge. Room features include satellite TVs, free internet access, and bathrooms with showers and hairdryers.
| Room Feature | Description |
|---|---|
| Television | Satellite TV |
| Connectivity | Free internet access |
| Bathroom | Shower and hairdryer |
Amenities at the MILL Hotel & Spa include an indoor swimming pool, spa, fitness center, private parking, and three restaurants. Guests can enjoy a variety of breakfast options, such as Continental, Full English/Irish, gluten-free, and buffet.
Onsite Amenities and Facilities
The MILL Hotel & Spa offers an array of amenities to enhance guests’ stays.
Visitors can take a refreshing dip in the indoor swimming pool, relax in the on-site spa, or stay fit at the fitness center.
The hotel also provides private parking and three restaurants, allowing guests to dine on-site.
Breakfast options include continental, full English/Irish, gluten-free, and buffet selections.
Additional services include daily housekeeping, vending machines, baggage storage, and meeting/banquet facilities, ensuring a convenient and comfortable experience for all.
Dining Options and Cuisine
Five eateries are featured at MILL Hotel & Spa, catering to diverse culinary preferences. Guests can dine at the elegant Canaletto Restaurant or unwind at the Rialto Bar & Lounge. The hotel offers family-friendly dining with options for vegetarian, vegan, gluten-free, and dairy-free diets.
| Dining Option | Description |
|---|---|
| Canaletto Restaurant | Upscale dining experience |
| Rialto Bar & Lounge | Relaxed bar and lounge setting |
| Breakfast | Continental, Full English/Irish, gluten-free, and buffet options |
| Dietary Accommodations | Vegetarian, vegan, gluten-free, and dairy-free |
| Additional Services | Daily housekeeping, vending machines, baggage storage |
Guest Reviews and Ratings
Guests have praised MILL Hotel & Spa for its impressive overall rating of 8.3/10 across 15,654 reviews.
The hotel’s staff received a stellar 9.2 rating, with guests highlighting the friendly and helpful team.
Facilities, cleanliness, and comfort all scored highly at 8.6, reflecting the well-maintained property.
Visitors were satisfied with the value for money, rating it 8.3.
While the free WiFi received a solid 7.9 score, there’s room for improvement in this area.
Hotel Policies and Procedures
Typically, check-in at MILL Hotel & Spa begins at 3:00 PM, and guests must check out by 11:00 AM on the day of departure.
Children of all ages are welcome, but pets aren’t permitted.
The hotel has implemented various safety measures in response to COVID-19, including enhanced sanitation protocols and limited food services.
For group bookings, a 25% deposit and full payment are required two weeks prior to arrival.
Guests can enjoy the hotel’s amenities, such as the indoor swimming pool, spa, and fitness center, during their stay.
The hotel’s policies aim to provide a comfortable and safe experience for all visitors.
Safety Measures and COVID-19 Response
In response to the COVID-19 pandemic, MILL Hotel & Spa has rolled out various safety measures to protect both guests and staff.
The hotel has implemented rigorous sanitation protocols, including frequent cleaning and disinfection of high-touch areas. Guest services have been modified to limit physical interactions, with streamlined check-in and check-out processes.
Food and beverage offerings have also been adjusted, with a focus on grab-and-go options and limited capacity in dining areas. To further ensure the well-being of all, the hotel has also reduced the frequency of daily housekeeping services.
These comprehensive safety measures aim to provide guests with a comfortable and secure stay during these unprecedented times.
Additional Services and Conveniences
Alongside the hotel’s accommodations and dining options, MILL Hotel & Spa offers an array of additional services and conveniences to enhance guests’ experiences.
The hotel provides daily housekeeping to ensure cleanliness throughout the stay. For storage needs, guests can utilize the convenient baggage storage service.
Those in need of meeting or banquet facilities will find the hotel well-equipped to host such events. Plus, vending machines are available for quick snacks or drinks.
With these thoughtful amenities, MILL Hotel & Spa caters to the diverse needs of its visitors, making for a more seamless and enjoyable stay.
Questions About Staying Here
Is There a Shuttle Service to and From the Airport?
The hotel does not offer a shuttle service to and from the airport. Guests will need to make their own arrangements, such as taking a taxi, public transportation, or arranging for a private transfer.
Can Guests Book Spa Treatments During Their Stay?
Guests can book spa treatments during their stay. The hotel offers an indoor spa with a variety of treatments and services available for guests to enjoy throughout their visit.
What Are the Check-In and Check-Out Times for the Hotel?
The check-in time at the hotel is 3:00 PM, and the check-out time is 11:00 AM. Guests can enjoy their stay within these specified hours as they arrive and depart the hotel.
Are There Any Discounts or Packages Available for Longer Stays?
The hotel doesn’t appear to offer any specific discounts or packages for longer stays based on the provided information. However, guests can inquire about potential deals or promotions when booking their reservation.
Can the Hotel Accommodate Special Dietary Requests for Guests?
The hotel accommodates special dietary requests, including vegetarian, vegan, gluten-free, and dairy-free options. Guests can choose from these options for breakfast, lunch, and dinner at the hotel’s dining establishments.
Worth The Stay
The MILL Hotel & Spa provides travelers with a picturesque escape along the Shropshire Union Canal. Boasting high ratings for its location, cleanliness, and amenities, the hotel caters to various guest needs. Whether seeking relaxation or exploration, the MILL Hotel & Spa delivers an exceptional hospitality experience with its convenient access to top attractions and friendly staff.