In our review of this Victorian gem, we found a cozy time capsule right in the heart of Birmingham. Just a hop, skip, and a jump from New Street Station, this 4-star hotel offers a taste of old-world charm with modern comforts.
The rooms are spacious and Wi-Fi is free, so you can post those selfies with antique furnishings to your heart’s content.
While the staff is friendlier than a pub full of locals on quiz night, and the breakfast could make your Gran jealous, there are a few wrinkles in this Victorian lace. Some travelers have grumbled about dated bathrooms that could use a bit of TLC.
And if you’re hoping for cutting-edge design, you might find the decor more "Downton Abbey" than "Designer’s Challenge."
This hotel is perfect for history buffs who want to sleep where countless generations have rested their heads. It’s also ideal for train travelers who want to roll out of bed and onto their platform.
If you’re looking for a uniquely British experience in the bustling heart of Birmingham, this could be your cup of tea.
Good To Know
- The Macdonald Burlington Hotel is a 4-star historic Victorian property located just 30 seconds from New Street Station in Birmingham.
- The hotel offers a range of amenities including free WiFi, on-site dining options, and facilities for families and disabled guests.
- Rooms at the hotel feature unique period features, private bathrooms, and modern comforts like flat-screen TVs and air conditioning.
- Guests have praised the hotel’s helpful staff, including Aiden, Amanda, Adam, Lyndsey, Ian, and Inga, for their exceptional service.
- The hotel has implemented enhanced safety protocols in response to COVID-19, with increased sanitation efforts and social distancing measures in place.
Hotel Overview
The Macdonald Burlington Hotel is a 4-star hotel located in a historic Victorian property in the heart of Birmingham.
Situated just 30 seconds from New Street Station, the hotel offers an excellent location, with easy access to the city’s top attractions, including the Birmingham Museum and Art Gallery, Hippodrome Theater, and Symphony Hall.
According to reviews, the hotel’s location is rated an impressive 9.3/10.
With a rating of 7.8/10 based on over 5,600 reviews, the Macdonald Burlington Hotel provides a comfortable and convenient stay for travelers to Birmingham.
Amenities and Facilities
As guests enter the historic Macdonald Burlington Hotel, they’ll find a range of common amenities that cater to their needs.
Free WiFi, family rooms, and facilities for disabled guests are available. The hotel also features a restaurant, the Berlioz Restaurant and Scottish Steak Club, which offers British and steakhouse cuisine.
In the rooms, guests can enjoy unique period features, private bathrooms, flat-screen TVs, air-conditioning, and complimentary toiletries and bottled water from an underground spring.
Public parking is available nearby at the Grand Central car park for £14.40 per day.
Dining Options
Guests at the Macdonald Burlington Hotel can enjoy two dining options on-site.
The Berlioz Restaurant offers traditional British cuisine, while the Scottish Steak Club specializes in steakhouse fare. Both restaurants are located within the Victorian property, providing a unique dining experience.
The Berlioz Restaurant serves breakfast, lunch, and dinner, with a focus on locally sourced ingredients.
The Scottish Steak Club is open for dinner, showcasing prime cuts of meat and an extensive wine list.
Whether in the mood for a hearty steak or classic British fare, guests can satisfy their culinary cravings without leaving the hotel.
Room Features
Rooms at the Macdonald Burlington Hotel boast unique period features, providing guests with a charming and historic ambiance.
Each guest room features a private bathroom with complimentary toiletries and bottled water from an underground spring. Flat-screen TVs and air-conditioning ensure modern comforts, while the rooms’ historical details, like high ceilings and large windows, add character.
Guests appreciate the attention to these details, which create a cozy and inviting atmosphere. The room sizes may vary due to the building’s heritage, but all provide ample space for a comfortable stay.
Guest Experiences
The guest experience at the Macdonald Burlington Hotel is characterized by a blend of praise and occasional minor concerns.
Guests consistently praise the hotel’s helpful staff, particularly employees like Aiden, Amanda, Adam, Lyndsey, Ian, and Inga, who are noted for their exceptional service. The spacious rooms and good breakfast also earn high marks from visitors.
However, some guests have mentioned minor issues with the bathroom facilities and have noted the hidden location of the continental breakfast.
Staff Highlights
The hotel staff at the Macdonald Burlington Hotel consistently earn praise from guests for their exceptional service. Aiden, Amanda, Adam, Lyndsey, Ian, and Inga were singled out for their outstanding efforts in making guests feel welcome and attended to.
| Staff Member | Guest Feedback | Service Quality |
|---|---|---|
| Aiden | "Aiden’s prompt and courteous assistance made our stay seamless." | Excellent |
| Amanda | "Amanda’s attention to detail and willingness to go the extra mile were greatly appreciated." | Outstanding |
| Adam | "Adam’s friendly demeanor and helpful recommendations enhanced our experience." | Superb |
The hotel’s dedicated staff undoubtedly contribute to the Macdonald Burlington’s positive reputation and high guest satisfaction.
Booking Information
Guests can book their stay at the Macdonald Burlington Hotel through various channels.
The hotel accepts credit and debit card payments, but doesn’t accept cash for pre-paid bookings.
Children of all ages are welcome, with cribs provided free for those under 3, and extra beds available for those 13 and older at £15 per night.
Pets are also allowed, though additional charges may apply.
The hotel offers early check-in for an extra fee, with standard check-in from 3 PM and check-out by 11 AM.
Safety Measures
Regarding safety measures, the hotel has implemented enhanced protocols in response to COVID-19.
Guests can expect increased sanitation efforts throughout the property, including frequent cleaning of high-touch areas. Protective equipment is provided for staff, and social distancing measures are in place in common areas.
Some services, such as housekeeping, may be limited to minimize contact. Guests are advised that the hotel is located in a busy area, so noise may be experienced.
Plus, due to the historical nature of the building, room sizes may vary. The hotel is committed to ensuring the wellbeing of all guests during their stay.
Questions About Staying Here
What Is the Check-In and Check-Out Time for the Hotel?
The check-in time is from 3 PM, while the check-out time is until 11 AM. Early check-in is available for an additional fee.
Does the Hotel Provide Any Special Offers or Discounts?
The hotel offers early check-in for an additional fee. Special rates and discounts may be available depending on the booking dates and room types. Guests are encouraged to inquire about any ongoing offers when making their reservation.
How Accessible Is the Hotel for Guests With Disabilities?
The hotel offers facilities for disabled guests, including accessible rooms. Guests with disabilities will find the common areas, restaurant, and other amenities are wheelchair-friendly. However, some rooms may have limited accessibility due to the historical nature of the building.
Can the Hotel Accommodate Early or Late Check-Out Requests?
The hotel can accommodate early or late check-out requests, though an additional fee may apply for early check-in. Guests are advised to contact the hotel directly to discuss their specific needs and request availability.
Does the Hotel Have a Gym or Fitness Facilities On-Site?
The hotel does not have its own on-site gym or fitness facilities. However, guests can use the nearby Grand Central car park’s public gym for an additional fee.
Worth The Stay
The Macdonald Burlington Hotel offers a harmonious blend of Victorian charm and modern comforts, providing an ideal base for exploring Birmingham’s vibrant cultural scene. With its convenient location, impressive amenities, and attentive service, the hotel delivers an exceptional guest experience that has earned it a stellar reputation among travelers. Whether visiting for business or leisure, guests can expect a comfortable and memorable stay at this historic property.