This towering waterfront hotel offers what you’d expect from a high-end international chain – though with a distinctly Japanese twist. In my visit, I found the rooms spacious and well-appointed, while the five restaurants serve everything from sushi to sizzling steaks. The indoor pool and spa provide welcome relief after a day of sightseeing, and the efficient staff clearly know their stuff.
A couple of drawbacks: The location, while peaceful, sits about 10 minutes by taxi from central Kobe’s main attractions, and the room rates can sting during peak seasons. The formal atmosphere might feel a bit stuffy for casual travelers.
This place hits the sweet spot for business travelers and well-heeled travelers who prefer predictable luxury over local character. It’s also ideal for families who appreciate the pool and recreational facilities. If you’re seeking an authentic Japanese inn experience or budget accommodation, you’ll want to look elsewhere.
Bottom line: A reliable luxury option that delivers consistent quality, especially if you don’t mind being slightly removed from downtown Kobe’s hustle and bustle.
This exceptional hotel appears in our top 5 hotel picks in Higashinada Ward, Kobe.
Good To Know
- The Kobe Bay Sheraton Hotel & Towers is located in the Higashinada-ku district of Kobe, Japan, providing easy access to local attractions and transportation.
- The hotel offers a variety of dining options, including Japanese, Chinese, and steakhouse cuisines, catering to diverse culinary preferences.
- Recreational facilities at the hotel include an indoor pool, tennis court, fitness center, spa, and hot spring baths, ensuring a well-rounded guest experience.
- Accommodation options range from standard twin and superior double rooms to deluxe twin and Japanese-style rooms, offering flexibility to suit different needs.
- Highly rated by guests for its service, facilities, cleanliness, comfort, and exceptional onsen experience, the hotel provides a satisfactory overall stay.
Hotel Overview and Location
The Kobe Bay Sheraton Hotel & Towers is a well-regarded hotel located in the Higashinada-ku district of Kobe, Japan.
Rated 8.5 out of 10, the hotel is situated just a 3-minute walk from Island Center Station and a 5.6-mile drive from Rokko Cable Shita Station.
It’s a 25-minute drive from the iconic Kobe Port Tower and a 45-minute drive from Kobe Airport.
The hotel’s convenient location makes it an ideal base for exploring the city’s sights and attractions.
Dining and Culinary Experiences
Diners have five enticing dining options at the Kobe Bay Sheraton Hotel & Towers, ranging from authentic Japanese fare to savory steakhouse classics.
The hotel’s Japanese restaurant offers a taste of tradition with its seasonal menus and sushi counter, while the Chinese restaurant serves up Cantonese and Sichuan specialties.
For a hearty meal, the steakhouse offers premium cuts grilled to perfection.
Those craving international flavors can explore the all-day dining restaurant or the lobby lounge.
Regardless of their culinary preference, guests can indulge in the hotel’s exceptional dining experiences, complemented by impeccable service.
Recreational Facilities and Amenities
What amenities await guests at the Kobe Bay Sheraton Hotel & Towers?
The hotel has an impressive array of recreational facilities. Guests can enjoy a refreshing swim in the indoor pool, play a game of tennis on the on-site court, or work up a sweat at the well-equipped fitness center.
For a more relaxing experience, the hotel’s luxurious spa and hot spring baths offer the perfect opportunity to unwind. Bicycles are also available for guests who wish to explore the local area at their own pace.
Whether you’re looking for an active adventure or a serene escape, the Kobe Bay Sheraton has something to suit every traveler’s needs.
Room Features and Accommodation Types
Guests at the Kobe Bay Sheraton Hotel & Towers will find themselves surrounded by a range of accommodation options, each designed with comfort and convenience in mind.
The hotel offers:
- Standard Twin and Superior Double rooms equipped with air conditioning, refrigerators, work desks, and flat-screen TVs.
- Deluxe Twin rooms featuring additional space and upgraded amenities for a more indulgent stay.
- Club Double rooms granting access to the exclusive Sheraton Club facilities and services.
- Japanese-style rooms, offering a unique cultural experience with traditional decor and furnishings.
Whether you prefer a classic setup or a touch of local flair, the Kobe Bay Sheraton has a room to suit your preferences and needs.
Guest Reviews and Ratings
Guests at the Kobe Bay Sheraton Hotel & Towers have overwhelmingly praised the hotel’s facilities and services. According to reviews, the staff received an 8.8 rating, while the facilities, cleanliness, and comfort were all rated 8.8 or higher. Guests particularly highlighted the excellent onsen (hot spring) facilities, comfortable rooms, high-quality breakfast, and exceptional customer service.
| Attribute | Rating |
|---|---|
| Staff | 8.8 |
| Facilities | 8.8 |
| Cleanliness | 9.1 |
| Comfort | 8.8 |
| Value | 8.2 |
| Location | 8.1 |
Accessibility and Transportation
The hotel’s prime location provides guests with convenient access to transportation options.
It’s just a 3-minute walk to the Island Center Station, allowing for easy exploration of Kobe. Plus, the property is situated a 5.6-mile drive from the Rokko Cable Shita Station.
For those arriving by air, the hotel is a 45-minute drive from Kobe Airport. Guests can also reach the iconic Kobe Port Tower in approximately 25 minutes by car.
The hotel’s thoughtful transportation access makes it an ideal choice for both business and leisure travelers.
Policies and House Rules
Checking in and checking out at the Kobe Bay Sheraton Hotel & Towers follows a straightforward schedule. Guests can check in from 3:00 PM, and they must check out between 6:00 AM and 12:00 PM.
The hotel welcomes children of all ages, but cribs and extra beds aren’t available. Cancellation policies vary by room type, so guests should review the conditions when booking.
Smoking and non-smoking rooms are both offered, allowing guests to choose their preference. The hotel’s policies are designed to provide a comfortable and hassle-free stay for visitors.
Additional Services and Facilities
Complementing the hotel’s comfortable accommodations are a range of additional services and facilities that enhance the guest experience.
Guests can take advantage of the complimentary airport shuttle, making their arrival and departure hassle-free. For those who wish to explore the local area, the hotel offers bicycle rentals, allowing guests to discover Kobe at their own pace.
The hotel also provides free Wi-Fi throughout the property, keeping guests connected during their stay. Plus, the on-site fitness center and indoor swimming pool cater to guests’ wellness needs, providing opportunities for exercise and relaxation.
Frequently Asked Questions
Is the Hotel Pet-Friendly?
The hotel does not appear to be pet-friendly based on the information provided. There is no mention of any pet-friendly policies or accommodations for guests traveling with pets.
Does the Hotel Offer Any Special Event Packages?
The hotel offers a variety of special event packages, including weddings, meetings, and conferences. Guests can work with the hotel’s dedicated events team to customize packages to fit their needs and budget.
What Are the Payment Options Accepted at the Hotel?
The hotel accepts a variety of payment options, including major credit cards like Visa, Mastercard, and American Express. They also accept cash and wire transfers for guests’ convenience during their stay.
Are There Any Nearby Attractions or Activities?
The hotel is conveniently located near several popular attractions, including Kobe Port Tower just a 25-minute drive away and Kobe Airport less than 45 minutes by car. Guests can easily explore the local area and its sights during their stay.
Is There a Minimum Age Requirement for Guests?
There are no minimum age requirements for guests at this hotel. Children of all ages are welcome to stay, though cribs and extra beds may not be available. Guests should check the hotel’s child policy upon booking.
The Sum Up
The Kobe Bay Sheraton Hotel & Towers offers a luxurious and convenient stay in the heart of Kobe. With its prime location, diverse dining options, and top-notch amenities, this hotel caters to both business and leisure travelers seeking a memorable experience. Whether you’re looking to relax in the onsen baths or explore the city’s vibrant culinary scene, the Kobe Bay Sheraton promises an unforgettable stay in the picturesque city of Kobe.