This no-frills business hotel sits literally around the corner from Matsumoto’s train station – you’ll be wheeling your suitcase from platform to check-in desk in about 60 seconds. The rooms, while squeaky clean, won’t win any design awards, and you might find them a bit snug by Western standards. But what you lose in space, you gain in practicality and location.
The real charm lies in its role as a launchpad for exploration – Matsumoto Castle is within striking distance, and the entire Nagano region unfolds before you with easy bus connections. Staff members handle English basics and go out of their way to help with directions and local tips.
The drawbacks? Street noise can be an issue in front-facing rooms, and the bathroom fixtures show their age. But if you’re a practical traveler focused on location and value rather than luxury, this place hits the sweet spot. It’s especially well-suited for train travelers, castle-bound travelers, and anyone planning to use Matsumoto as a base for regional exploration. The included Japanese breakfast adds authentic local flavor to your stay.
Based on hundreds of guest experiences, it consistently scores above average for cleanliness and service – exactly what you’d expect from a solid mid-range Japanese hotel.
We included this hotel in our top 26 hotel picks in Matsumoto.
Good To Know
- Hotel New Station is located in Matsumoto, just a 1-minute walk from the JR Matsumoto Train Station, making it a convenient base for exploring the region.
- The hotel offers guest rooms with private bathrooms, free high-speed Wi-Fi, flat-screen TVs, and tea-making facilities, ensuring a comfortable stay.
- On-site facilities include a public bath, massage services, free-use bicycles, and a free internet terminal, catering to guest needs.
- The Koyo Restaurant serves traditional Japanese cuisine for breakfast and dinner, enhancing the culinary experience.
- With an overall rating of 7.8/10 and positive reviews for staff, cleanliness, and value for money, Hotel New Station provides a quality accommodation option.
Overview and Location
The Hotel New Station is located in the heart of Matsumoto, just a 1-minute walk from the JR Matsumoto Train Station.
The hotel’s convenient location allows guests easy access to the city’s top attractions, including the iconic Matsumoto Castle, a 15-minute walk away.
For those interested in exploring the wider Nagano region, the hotel is well-situated, with the Kurobe Dam and Takayama area just a 2-hour bus ride away.
With an overall rating of 7.8/10 based on 894 reviews, the Hotel New Station offers a comfortable and well-situated base for travelers visiting Matsumoto.
Room Amenities and Facilities
Rooms at the Hotel New Station come equipped with a range of amenities to ensure a comfortable stay. The rooms feature:
- Private bathrooms with Western toilets and bathtubs.
- High-speed free WiFi and flat-screen TVs.
- Tea making facilities to enjoy the local brews.
- Ample storage space and a work desk for productivity.
The hotel also offers various on-site facilities, including a public bath, massage services, free-use bicycles, and coin-operated laundry.
Guests can take advantage of the free-use internet terminal as well. Whether seeking relaxation or productivity, the Hotel New Station caters to diverse needs.
Dining and Restaurant
Guests can savor Japanese cuisine at the on-site Koyo Restaurant, which serves both breakfast and dinner.
The restaurant offers a traditional Japanese breakfast from 7:00 to 9:00 am. In the evenings, it’s open from 5:00 to 11:00 pm, serving a selection of Japanese dishes. The restaurant is closed on Sundays.
Outside of the restaurant hours, guests can enjoy tea-making facilities in their rooms.
Guest Reviews and Ratings
Across the board, guests have lauded Hotel New Station, awarding it an impressive 7.8/10 rating based on nearly 900 reviews.
Specifically:
The staff received a stellar 8.8/10 rating, with guests praising their friendliness and helpfulness.
Cleanliness and comfort both scored well at 8.1/10, indicative of the hotel’s commitment to providing a pleasant stay.
Value for money was rated 8.3/10, suggesting the hotel offers a good balance between quality and cost.
The location, just a minute’s walk from the train station and 15 minutes from Matsumoto Castle, earned an 8.5/10 rating.
Check-in, Check-out, and Policies
At Hotel New Station, guests can check in starting from 3:00 PM and must check out by 10:00 AM.
The cancellation policy varies by accommodation type, so guests should check the specific terms when booking.
Children aren’t allowed, and the hotel doesn’t provide cots or extra beds. Pets are also not permitted.
For group bookings of more than 3 rooms, different policies may apply.
Guests with tattoos should notify the hotel in advance, as access to the public bathing areas may be restricted.
The hotel offers English and Japanese language support.
Public Bath and Hours
The public bath at Hotel New Station is open from 3:00 PM to 1:00 AM, and again from 6:00 AM to 9:30 AM, providing guests with ample opportunities to unwind and relax.
The bath facilities include:
- Separate areas for men and women.
- Spacious bathtubs and showers.
- Sauna and steam rooms for additional relaxation.
- Complimentary towels and bath amenities.
Guests are encouraged to take advantage of the public bath during their stay, as it offers a serene and rejuvenating experience after a day of exploring the local attractions.
Special Requests and Policies
Prior to arrival, guests are encouraged to notify the hotel of their expected check-in time. This helps ensure a smooth check-in process.
The hotel’s cancellation policy varies by accommodation type, so guests should review the details when booking. Children under 12 aren’t permitted, and extra beds or cots are unavailable. Pets are also not allowed on the premises.
For group bookings of more than 3 rooms, different policies may apply. Plus, guests with visible tattoos may be restricted from accessing the public bathing areas.
The hotel staff speaks both English and Japanese to accommodate international travelers.
Languages Spoken
Catering to international travelers, the hotel staff speaks both English and Japanese. This allows for seamless communication between guests and employees, ensuring a pleasant and stress-free stay.
The hotel’s multilingual capabilities include:
- English-speaking staff at the front desk and in the restaurant, providing assistance with check-in, reservations, and dining.
- Japanese-speaking staff who can help with local recommendations, navigating the area, and understanding cultural nuances.
- Bilingual signage and menus, making it easy for guests to navigate the hotel’s facilities and services.
- Language interpretation services available upon request for those who require additional assistance.
Frequently Asked Questions
Is the Hotel Suitable for Large Group Bookings?
The hotel has different policies for booking more than 3 rooms, so it may not be the most suitable option for large group bookings. Guests should check the group policies before making a reservation.
Can I Request a Room With a View of Matsumoto Castle?
Unfortunately, the hotel doesn’t offer rooms with views of Matsumoto Castle. However, the castle is only a 15-minute walk from the hotel, so guests can easily visit this historical landmark during their stay.
Is There a Luggage Storage Service Available?
The hotel offers a luggage storage service for guests. Guests can leave their bags at the front desk before check-in and after check-out, ensuring their belongings are safely stored while they explore the area.
Can I Make Dinner Reservations at the Koyo Restaurant?
Guests can make dinner reservations at the Koyo Restaurant. The restaurant serves Japanese cuisine and is open for dinner from 17:00 to 23:00, except on Sundays. Reservations are recommended to ensure availability.
Are There Any Discounts or Packages Offered by the Hotel?
The hotel doesn’t seem to offer any special discounts or packages based on the information provided. However, guests should check the hotel’s website or contact them directly to inquire about any current promotional offers.
The Sum Up
The Hotel New Station in Matsumoto offers a convenient and comfortable stay for travelers. Its location near the train station provides easy access to local attractions. The hotel’s amenities, including a public bath and restaurant, cater to guests’ needs. With a high rating and praise for its cleanliness and friendly staff, the Hotel New Station ensures a pleasant experience for all who choose to stay there.