In our humble opinion, this city-center hotel hits the mark for comfort and convenience. You’ll find all the usual suspects here: cozy rooms, a restaurant that won’t let you down, and a gym to work off those extra vacation calories. The staff? They’re as friendly as your favorite bartender back home.
Now, let’s be honest. It’s not all rainbows and unicorns. The hotel’s popularity means it can get busy, especially during peak seasons.
And if you’re looking for a uniquely British experience, well, this place might feel a tad too familiar – it’s part of a big chain, after all.
But here’s the scoop: if you’re in town for the big game at the Stadium of Light or exploring Sunderland’s sights, you can’t beat this spot.
It’s perfect for business folks who need a reliable place to rest their heads, or families who want a fuss-free home base. Just remember to book early – this place fills up faster than a pub on match day!
Good To Know
- 4-star IHG hotel located in Keel Square, Sunderland, with excellent location rating of 9.3/10 and overall rating of 8.9/10 from 1,425 reviews.
- Offers amenities like restaurant, bar, fitness centre, free WiFi, and wheelchair-accessible rooms with emergency cords for disabled guests.
- Highly praised for customer service with a 9.4/10 rating for staff friendliness, and offers a range of breakfast options including vegetarian and gluten-free.
- Conveniently located within a 5-minute walk from the train station and town centre, and a 10-minute walk from the Stadium of Light.
- Accepts credit card payments only, with standard check-in time of 3:00 PM and check-out time of 11:00 AM.
Hotel Overview
The Holiday Inn Sunderland – City Centre is a 4-star hotel located in Keel Square, Sunderland, just a 5-minute walk from the city’s train station and town centre.
It has an excellent location, with a rating of 9.3/10 for its location.
The hotel offers a range of facilities, including a restaurant, bar, fitness centre, and free WiFi.
It has received an overall rating of 8.9/10 based on 1,425 reviews, with guests praising its cleanliness, customer service, and comfortable rooms.
The hotel caters to families, with family rooms available, and also offers services such as room service and a business centre.
Guest Experiences
Guests have praised the Holiday Inn Sunderland – City Centre’s excellent customer service, cleanliness, and convenient location. Visitors frequently compliment the friendly staff, good breakfast, and comfortable rooms. The hotel’s central position, just a short walk from the train station and town centre, has also been well-received.
| Commendations | Ratings |
|---|---|
| Friendly Staff | 9.4/10 |
| Good Breakfast | 8.8/10 |
| Comfortable Rooms | 9.1/10 |
With an overall rating of 8.9/10 based on 1,425 reviews, the Holiday Inn Sunderland – City Centre has established itself as an excellent choice for travellers to the area.
Amenities and Facilities
As a 4-star hotel, the Holiday Inn Sunderland – City Centre boasts a range of amenities to accommodate guests’ needs.
Each air-conditioned room features a private bathroom, flat-screen TV, desk, and complimentary linens and towels.
Dining options include continental, full English/Irish, vegetarian, vegan, and gluten-free breakfast choices.
Additional services include room service, a business centre, luggage storage, daily housekeeping, and a 24-hour front desk.
The hotel also caters to guests with disabilities, providing wheelchair access and emergency cords in bathrooms.
With its central location and excellent facilities, the Holiday Inn Sunderland – City Centre offers a comfortable and convenient stay for travellers.
Dining Options
The Holiday Inn Sunderland – City Centre offers a variety of dining options to cater to guests’ preferences.
The hotel offers a continental breakfast, as well as a full English/Irish breakfast, catering to different tastes. Vegetarian, vegan, and gluten-free breakfast options are also available, ensuring that all dietary requirements are met.
Throughout the day, guests can enjoy the hotel’s restaurant and bar, which serve a range of local and international cuisine. Room service is also available for those who prefer to dine in the comfort of their own room.
The hotel’s commitment to providing high-quality dining experiences ensures that guests can enjoy delicious meals during their stay.
Accessibility and Disabled Guests
The hotel caters to the needs of disabled guests, providing facilities and services to ensure their comfort and accessibility.
Wheelchair-accessible rooms are available, featuring emergency cords in the bathrooms. The hotel also has elevators and ramps to facilitate movement around the premises.
Disabled guests can take advantage of the business centre and other amenities without hindrance.
The hotel’s commitment to accessibility is evident in its design and operations, ensuring that all guests, regardless of their abilities, can enjoy a comfortable and enjoyable stay.
Location and Nearby Attractions
Centrally situated, the Holiday Inn Sunderland – City Centre lies a mere 5-minute walk from the train station and town centre.
Couples especially appreciate the hotel’s location, rating it 9.4 for two-person trips. The Stadium of Light, home to Sunderland AFC, is just a 10-minute stroll away.
Nature enthusiasts can explore the nearby Roker Beach, located 2.6 km from the hotel. Alternatively, art lovers can visit the Baltic Centre for Contemporary Art, just 19 km away.
With its prime location and proximity to various attractions, the Holiday Inn Sunderland – City Centre provides guests with ample opportunities to discover the best of Sunderland during their stay.
Policies and Check-in/Check-out
Guests can check-in to the Holiday Inn Sunderland – City Centre from 15:00 onwards, with check-out required by 11:00.
The hotel’s cancellation policy varies by accommodation type, so travellers should check the specifics when booking.
Pets aren’t permitted, except for guide/service animals.
The hotel doesn’t have on-site parking, but there’s a car park across the road.
Payment is accepted by credit card only – cash isn’t accepted.
With these straightforward policies, guests can plan their stay at the Holiday Inn Sunderland – City Centre with confidence.
Booking Information
Reserving a stay at the Holiday Inn Sunderland – City Centre is straightforward. The hotel accepts reservations via its website, mobile app, or through various online travel booking platforms.
Payments are accepted via credit cards only; cash isn’t accepted. The standard check-in time is 3:00 PM, and check-out is until 11:00 AM.
Guests should be aware that the cancellation policy may vary depending on the accommodation type booked. Parking isn’t available on-site, but there’s a car park located across the road.
The hotel also doesn’t permit pets, except for guide or service animals. The booking process is convenient and aligns with industry standards.
Questions About Staying Here
Is There a Swimming Pool or Spa at the Hotel?
There is no mention of a swimming pool or spa in the information provided. The hotel offers a fitness center, but does not appear to have additional recreational facilities such as a pool or spa on-site.
Does the Hotel Have a 24-Hour Front Desk?
Yes, the hotel has a 24-hour front desk to assist guests at any time. The front desk is staffed around the clock to provide services and support for the hotel’s customers.
Can I Request Early Check-In or Late Check-Out?
Guests can request early check-in or late check-out, but the hotel may charge an additional fee and availability depends on occupancy. The standard check-in time is 3:00 PM and check-out is 11:00 AM.
Is There Secure Storage for Bicycles or Motorcycles?
The hotel does not offer secure storage for bicycles or motorcycles. Guests will need to make other arrangements for storing their vehicles, as the hotel does not provide this service.
Can the Hotel Arrange Transfers or Airport Shuttles?
The hotel does not provide airport shuttle or transfer services, but they can assist guests in arranging transportation to and from the airport through third-party providers. Guests should inquire at the front desk for more details.
Worth The Stay
The Holiday Inn Sunderland – City Centre offers an exceptional stay for travelers. Its modern accommodations, excellent customer service, and prime location make it an ideal choice for both business and leisure visitors. With a range of on-site amenities and easy access to the area’s top attractions, this 4-star hotel provides guests with a memorable and convenient experience in the heart of Sunderland.