Traveling between Cancun Airport and your resort doesn’t have to be a stress-filled hassle. This private shuttle service from Caribbean Airport Transfers offers a straightforward, comfortable way to start or end your trip. While we haven’t personally taken this exact ride, the details and reviews paint a clear picture of what you can expect for around $85 per group.
What we love about this experience:
- Punctuality and reliability: No one wants to wait around or worry if your ride will arrive on time. The service emphasizes prompt pickups and smooth transfers.
- Private, personalized experience: It’s just your group in a clean, air-conditioned vehicle—no sharing with strangers.
- Ease of booking and clear instructions: The process is straightforward, with mobile tickets and detailed arrival instructions, making your airport arrival seamless.
- Vehicle variety and comfort: With a selection of well-maintained vehicles, you can choose what best suits your group size, ensuring comfort whether you’re solo or with family.
One consideration: The price at $85 per group (up to 5 people) might seem higher than shared shuttle options, but the added comfort and convenience generally justify the cost—especially if you’re traveling with luggage or in a group. It’s worth noting that this service is ideal for those who prefer a private, door-to-door experience rather than shared rides or taxis.
This shuttle is best suited for travelers who value certainty, comfort, and simplicity. Whether you’re arriving late, catching an early flight, or want the peace of mind that comes with a pre-arranged transfer, this private shuttle ticks those boxes.
Good To Know

- Reliable, on-time service is a core feature, vital for avoiding travel stress.
- Private transportation ensures a personalized, clutter-free experience.
- Diverse vehicle options cater to different group sizes and preferences.
- Clear booking process and instructions make planning straightforward.
- Experienced drivers prioritize safety and local route knowledge.
- Cost-effective for groups of up to five, especially considering the convenience.
The Experience in Detail

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Booking and Preparation
The process begins with choosing your preferred shuttle option from a list of available vehicles. You’ll want to consider factors like vehicle size and pricing to match your needs. The website makes it easy to provide your travel dates, passenger count, and any special requests. Once booked, you’ll receive a confirmation email containing your reference number and contact info for the driver or local support team.
Travelers have found the booking process straightforward, and most book about 11 days in advance, which suggests you should plan early, especially during peak seasons. The mobile ticket makes last-minute changes or access simple, which can be a relief when travel plans shift unexpectedly.
Pickup at Cancun Airport
On your arrival day, follow the instructions provided in your confirmation email. The key is to find the designated meeting point within the airport, where a representative will be holding a sign with your name and the company logo. Several travelers mentioned how helpful it was to see a friendly face holding the sign, easing the stress of navigating new surroundings.
The meet and greet includes assistance with luggage, which can be especially valuable if you’re arriving after a long flight or with heavy bags. The driver will confirm your destination and help you load up for the transfer.
The Vehicle and Comfort
The vehicles are described as air-conditioned and well-maintained, providing a comfortable environment for your journey. Depending on your group size and preference, you can select a suitable vehicle—ranging from smaller cars for solo or couples, to larger vans for groups or families.
The ride itself takes approximately 25 minutes, a perfect window to relax, freshen up, or start planning your vacation. Reviewers appreciated the “clean and comfortable” vehicles, noting the direct route to Haven Riviera Cancún, which minimizes travel time and potential delays.
During the Transfer
The driver’s familiarity with local routes is a bonus, as it helps avoid unnecessary detours and ensures a swift arrival. Most drivers are experienced, prioritizing safety, punctuality, and friendly service. Several users mentioned that drivers are hospitable and willing to accommodate any requests during the trip, such as stopping for a quick photo or adjusting the route slightly for a scenic view.
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Arrival at Haven Riviera Cancún
Upon reaching your destination, the driver will assist with luggage and drop you off directly at the entrance. This door-to-door service is a perk that many travelers value, especially after a long flight or a day of travel. The smooth, personalized drop-off can significantly ease the transition from airport to resort.
What the Reviews Tell Us
While reviews for this specific service are limited, the overall feedback from similar private transfers indicates high satisfaction with punctuality and professionalism. One traveler pointed out, “The driver was friendly, and the vehicle was spotless,” reinforcing the focus on quality and reliability.
Another noted how the booking process was effortless, and the driver’s local knowledge helped avoid traffic during peak hours. Tipping is customary, and travelers generally find the drivers hospitable and eager to assist.
Additional Perks
- Service animals are allowed, making this a flexible option for travelers with pets.
- The service is suitable for most travelers, given its private nature and ease of access.
- Cancellation is flexible, with up to 24 hours’ notice for a full refund—helpful in case plans change unexpectedly.
The Bottom Line: Who Should Consider This Shuttle?

This private shuttle service is an excellent choice for families, couples, or small groups who want a hassle-free, comfortable, and reliable transfer. It’s especially valuable if you’re arriving late or departing early, as the pre-arranged pickup removes much of the stress associated with airport transfers.
Given its price point, the service offers good value for those who prioritize privacy and convenience over shared, cheaper options. If you’re traveling on a tight schedule or want to start your vacation on a positive note, this service is hard to beat.
FAQ

How do I book this shuttle?
You can select your preferred vehicle, enter your travel details, and confirm your booking online. The process is straightforward, and you’ll get a mobile ticket with instructions.
What happens upon arrival at Cancun Airport?
Follow the instructions in your confirmation email to reach the designated meeting point, where a representative will be waiting with a sign bearing your name.
Are the vehicles comfortable?
Yes, all vehicles are air-conditioned and well-maintained, providing a clean, comfortable environment for your transfer.
Can I cancel my booking?
Yes, you can cancel up to 24 hours in advance for a full refund.
Is tipping included?
Tipping is not included but is customary if you are satisfied with the service. Many travelers choose to tip the driver, especially if they receive friendly, helpful service.
Is this service suitable for large groups?
The service caters for groups up to 5 people per vehicle. Larger groups might need to book multiple vehicles or inquire about larger options.
In essence, this private shuttle from Cancun Airport to Haven Riviera Cancún offers a reliable, comfortable, and hassle-free start or end to your trip. While it costs a bit more than shared shuttles, the peace of mind and personalized service often make it worth the investment. It’s ideal for travelers who value efficiency and a touch of luxury in their transfer experience.
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