PET HK – Pet Grooming, Spa & Wellness | Mid-Levels Edition

PET HK’s Mid-Levels salon turns a grooming appointment into a practical Hong Kong convenience: your pet can be picked up and returned while you stay home. At the shop, certified groomers handle bathing, basic care, and styling, with packages tailored to dogs and cats.

I like two things here: the package spells out essential care, from nail grinding to ear cleaning, and you can choose pickup and drop-off rather than making the trip yourself. Photos taken during and after a haircut also give you a useful record of the finished style.

The main caution is price. It depends on your pet’s breed, size, and chosen service, and matting, special shampoo, and some other needs can add charges. Confirm the exact package and pickup cost before you book.

What to know before booking

• Peel Street address: The salon is at Shop 2, G/F, 80-82 Peel Street, Mid-Levels.
• Pickups are round trip: The service can save you a journey, but does not include carrying your pet upstairs, and tunnel tolls cost extra.
• Packages are breed and size specific: Options cover several dog and cat types, from short-haired cats to Maine Coons and large dogs.
• Basic care is included: Expect ear cleaning, nail trimming and grinding, trimming around the feet, belly and rear, and anal gland cleaning.
• Extra grooming may cost more: Dematting is HKD 80 per 15-minute session, with the number of sessions depending on the condition of the coat.
• It is a new-customer offer: Each pet can use the package once, and you cannot request a particular groomer.

A salon stop on Peel Street

PET HK’s Mid-Levels branch is at Shop 2 on the ground floor of 80-82 Peel Street. The address puts the grooming appointment in a central part of Hong Kong, and the salon is described as easy to find. If you are meeting the staff with your pet, use the full address rather than relying on the branch name alone.

There are two ways to make the appointment work. You can take your pet to the shop, or ask about the round-trip pickup service. Pickup is the clearest convenience here, especially if getting across town with a carrier or a freshly groomed dog would be awkward. Still, it is worth asking exactly how pickup will work for your address before you pay.

The service does not include carrying a pet upstairs. If a tunnel is used on the route, the driver collects an extra toll payment on site. That makes the pickup price less predictable than a simple door-to-door fare, so check the details for your district and ask whether a tunnel is likely.

What happens during a grooming appointment

The main dog grooming package combines a bath, basic care, and a haircut. Groomers use shampoo suited to your pet’s fur, then trim and style according to the haircut you choose. They also clean the ears, trim and grind the nails, remove hair from the bottoms of the feet, and trim the belly and hair around the rear. Anal gland cleaning is included in the basic care package.

That list is useful because it helps you compare the offer with a simple wash or bath. This is a broader grooming service, not just a shampoo and blow-dry. For a pet that needs routine coat care, having the nails, ears, and sanitary areas covered in the same visit can make the package more practical.

The exact haircut should be discussed with the staff before the appointment. Styling is included, but special tailoring may cost extra, and the beautician assesses that charge on site. The package says you can choose a haircut, but it does not promise a specific style or a specific groomer. Bring a clear description of the cut you want, and confirm any extra styling fee before the work begins.

Photos are taken during and after a haircut. That is a small but useful touch: you can see how the style developed, and the finished pictures help you discuss the cut with the groomer. The salon does not state a grooming duration, so leave enough flexibility in your day rather than planning a tight handoff.

Dog and cat packages have different starting prices

The advertised starting price for the experience is $44.85, but the package menu varies considerably. Dog styling and grooming starts at about US$66.29 for long-haired breeds and US$75.19 for Bichons and Poodles. Medium or large breed packages start at US$99.39, while the large-breed option starts at US$127.45. A short-haired dog shower and spa treatment starts at US$40.79.

Cat grooming starts at US$63.75 for short-haired cats and US$73.95 for long-haired cats. Maine Coon grooming starts at US$89.20. These figures are starting prices, not a single flat rate for every pet. The final package depends on breed and weight, and the salon can request a top-up if your pet does not match the package you bought.

That is the key value question: compare the quoted price with the care your pet actually needs. If you need a bath, haircut, nail care, and sanitary trimming, a styling package may cover more than a basic wash. If your short-haired dog only needs a bath, the shower option may make better sense. Ask which selection matches your pet before booking, especially if its breed or weight falls between categories.

The offers are aimed at new PET customers, and each pet may use the package only once. Discounts are listed for new customers, including 25 percent off some dog grooming packages, 35 percent off cat grooming, and 50 percent off the short-haired dog shower and spa option. These promotions can make a first appointment attractive, but do not assume the displayed starting price includes every add-on.

Coat condition can change the bill

Matting is the clearest extra charge. Dematting costs HKD 80 per session, with each session lasting about 15 minutes; the number needed depends on how severe the matting is. If your pet has knots or a dense coat, ask the staff how they assess the work and what they expect it to cost before grooming starts.

Untangling and special shampoo are not included. Their charges are assessed on site according to time, and special tailoring may also require an extra payment. The salon can refuse service or charge extra if it finds lice or cattle ticks. These conditions are worth discussing upfront if you already know your pet has a skin, coat, or parasite issue.

This is not a reason to avoid the service, but it is a reason to be precise. Tell the staff about your pet’s coat and any known needs when you make the appointment. Ask them to contact you before adding chargeable work, so the final cost does not come as a surprise.

Pickup is helpful, with a few limits

Round-trip pickup and drop-off is one of the strongest practical features. It lets you avoid making both trips yourself, and the service is available across Hong Kong Island, Kowloon, and the New Territories. The listed package options reflect those areas, although exact pickup arrangements and any extra fees should be confirmed directly.

There are two limits to keep in mind. First, pickup and drop-off upstairs are not included, so plan to meet the driver at the collection point. Second, tunnel tolls are separate and collected on site if the driver uses a tunnel. The route is determined by the driver, so do not treat the package price as a guaranteed all-in transport cost.

If you prefer to bring your pet to the salon, opening hours are 9:30 a.m. to 7:30 p.m. Monday through Friday, and 9 a.m. to 8 p.m. on weekends and public holidays. These hours are broad enough to help with scheduling, but you still need a confirmed appointment time.

How to book without a last-minute muddle

Contact PET HK Mid-Levels by phone or WhatsApp at +852 6360 1010 before buying, and say you plan to use the offer. The salon recommends checking availability first. Once a time is confirmed, the package must be used in that reserved slot.

Pay close attention to change deadlines. The general booking information allows changes up to 24 hours before the activity, while the reservation instructions ask you to contact the salon at least 48 hours ahead if you want to change the appointment time. To avoid a dispute, treat 48 hours as the safer deadline for changing your slot.

The stated cancellation terms provide a full refund for cancellations made at least 24 hours before the activity date. Changes or cancellations within 24 hours incur a $100 handling fee. The salon also says appointments cannot be exchanged for cash or products or combined with other promotions, and that no refunds are provided once an appointment is booked. Since those terms are not perfectly consistent, confirm the applicable cancellation rule before you reserve.

Arrive on time or have your pickup arranged. If you are more than 15 minutes late for a pickup or reservation, the shop may cancel without a refund. The voucher is valid for 90 days from booking confirmation and expires at 6 p.m. on the final day.

Who will get the most from PET HK

This service makes the most sense if you live in Hong Kong and want a full grooming visit without managing both transport legs yourself. The pickup option is particularly useful if carrying your pet across town is inconvenient, though the toll and meeting-point details need checking.

It also suits a first-time PET customer who wants to compare a breed-specific package with a standalone bath. Dog owners can choose between styling and grooming or a short-haired dog shower, while cat owners have options for short-haired, long-haired, and Maine Coon cats. For pets with extensive matting or special needs, get a cost estimate first.

The available feedback points to a few details worth valuing: clean bathing, courteous transport, staff patience, and photos sent back to owners. One cat owner reported that their pet returned home without any apparent problem, while dog owners praised the grooming result and staff attitude. Another customer appreciated receiving an explanation of a dog’s dental condition and care advice during a separate teeth-cleaning service. That dental service is not part of the grooming package described here, so ask separately if dental care is your goal.

Should you book it?

I would consider PET HK if you are a new customer seeking a complete bath-and-groom package, or if round-trip pickup would make the appointment much easier. The included basic care and haircut photos add practical value, and the range of packages gives you a way to match the service to your pet rather than paying for one standard treatment.

I would pause before booking if your pet has heavy matting, needs special shampoo, or requires a precise haircut at a guaranteed price. Confirm the breed and weight category, ask about likely extras, and settle pickup details before purchasing. If the final quote is clear and the appointment slot suits you, this is a convenient grooming option at a central Hong Kong address.

FAQ

Where is PET HK Mid-Levels?

The salon is at Shop 2, G/F, 80-82 Peel Street, Mid-Levels, Hong Kong.

What is included in the basic dog grooming package?

It includes ear cleaning, nail trimming and grinding, trimming hair from the bottoms of the feet, belly and rear, anal gland cleaning, a shampoo suited to the pet’s fur, and a chosen haircut with styling.

Are cats accepted?

Yes. Packages are listed for short-haired cats, long-haired cats, and Maine Coons.

Is pickup and drop-off available?

Yes. Round-trip pickup and drop-off are available. The service does not include carrying your pet upstairs, and tunnel tolls are extra if a tunnel is used.

How much does dematting cost?

Dematting costs HKD 80 per session. Each session is about 15 minutes, and the number of sessions depends on the severity of the matting.

Can I choose a particular groomer?

No. You cannot request a specific groomer with this offer.

Can I use the offer more than once for my pet?

No. The offer is limited to one use per pet and is only available to new PET customers.

What happens if my pet does not match the package I bought?

The price is based on breed and weight. If your pet does not match the purchased package, you may need to pay the difference for the relevant service.

What are the opening hours?

The salon is open from 9:30 a.m. to 7:30 p.m. Monday through Friday, and from 9 a.m. to 8 p.m. on Saturdays, Sundays, and public holidays.

How do I check appointment availability?

Contact PET HK Mid-Levels at +852 6360 1010 by phone or WhatsApp. Mention that you plan to use the offer and confirm a time slot before your visit.