Taking a trip to the Statue of Liberty and Ellis Island is a classic New York City experience, but how does this private tour stack up? We’ve looked into it thoroughly, considering both the positives and potential pitfalls to help you decide if it’s the right fit for your trip.
What stands out immediately is the flexibility of the audio guide, which lets you control your own pace and skip or replay stops – a real bonus if you prefer a personalized tour. The option to include tickets for the Statue of Liberty and Ellis Island with your booking is another perk, helping you avoid long lines and simplifying logistics. Plus, the scenic ferry ride offers outstanding vistas of the city skyline and Statue of Liberty itself.
However, it’s important to note that some reviews mention inconsistent communication, cancellations, or logistical hiccups, which could affect your experience. The price point of $60 per person is reasonable but may feel a bit steep if you’re expecting a fully guided tour with a live guide rather than a self-guided app. This experience could be especially appealing if you value flexibility and independence over traditional group tours and are comfortable navigating on your own.
This tour seems best suited for travelers who like to explore at their own pace, enjoy audio guides, and prefer a private, customizable experience. If you’re okay with potential communication issues or cancellations, it could be a worthwhile way to see these iconic sights with minimal hassle.
Good To Know

- Flexibility: The audio guide allows you to pause, skip, and rewind, giving you control over your experience.
- Inclusion Options: You can choose to upgrade with tickets for the Statue of Liberty and Ellis Island, saving time and avoiding lines.
- Authentic Stories: Unlock secret stories, audio, and music during your exploration.
- Convenient Ferry: The scenic ferry ride at the start offers stunning views and is included if you select the all-inclusive package.
- Mixed Reviews: Experiences vary due to communication issues and cancellations, which are important to keep in mind.
- Duration: The tour lasts roughly 1 to 3 hours, making it easy to fit into a busy day of sightseeing.
The Tour Experience in Detail
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Starting Point: Battery Park
Your adventure begins at Battery Park, a peaceful spot at Manhattan’s southern tip with iconic views of the Statue of Liberty. From here, you’ll take a scenic ferry ride lasting about 20-30 minutes, which offers a great way to soak in New York’s skyline and get excited for what’s ahead. The ferry ride is included if you opt for the all-inclusive ticket package, providing a stress-free start.
Reviewers mention that the ferry ride itself offers “outstanding views of the city and Statue of Liberty” and makes the experience feel more immersive. The boat is usually modestly crowded, but since it’s part of your included ticket, you won’t need to worry about lines or additional hassle.
Liberty Island: The Iconic Statue
Once on Liberty Island, you’ll explore the grounds at your own pace. The app provides stories about the Statue’s creation and symbolism. The island itself is smaller than it appears from afar, but the quiet atmosphere allows you to appreciate the monument’s grandeur without the crowds.
A reviewer pointed out: “The stories and audio made the visit much more meaningful. It was nice to pause and take in the views.” The free admission here is a great value, especially combined with the app’s insights. Keep in mind, the time on the island is approximately one hour, giving enough space to walk around and take photos.
Visiting the Statue of Liberty
The highlight, of course, is approaching and viewing the Statue. With the app, you can learn about the history and symbolism of this world-famous monument. One reviewer described it as “a powerful and moving experience to stand close to the Statue of Liberty”, noting that the audio content added depth to the visit.
The experience lasts roughly 30 minutes, which might seem brief but allows for ample photo opportunities and reflection. Since the ticket includes entry, you avoid lines and can focus on enjoying the moment.
Ellis Island: Gateway to America
The final stop is Ellis Island, home to the National Museum of Immigration. It’s a fascinating place to learn about the millions of immigrants who entered America through this port. The tour includes around 30 minutes here, enough time to explore exhibits and imagine the journeys of those early arrivals.
One reviewer described it as “a moving tribute to the immigrants’ stories,” and appreciated that the tickets saved them from long lines. The audio guide enhances the experience by sharing stories of hope, hardship, and resilience from the past.
What You Get for Your Money
The base price of $60 includes access to the ferry, the app guide, and the option to upgrade with tickets for Liberty and Ellis Island. If you choose the all-inclusive package, you’ll benefit from skip-the-line access, which can save hours of waiting during busy seasons.
Some reviews note that if you decline the ticket upgrade, you’ll still get the ferry and app guide but will need to purchase tickets separately if you want to enter the monuments.
The App-Guided Experience
The Pintours app is designed to be user-friendly, providing secret stories, music, and audio as you explore. Several travelers mentioned how this made the experience more personal and flexible than traditional guided tours. You can pause or skip stops at will, which is perfect if you want to linger in certain areas or skip parts you’re less interested in.
However, some experienced challenges, like confusion over the meeting point or issues with ticket delivery, as highlighted in reviews. Communication seems inconsistent at times, which could be frustrating if you rely heavily on the app for guidance.
Logistics and Duration
The full experience lasts an estimated 1 to 3 hours, giving ample time to enjoy the sights without feeling rushed. The tour begins at Battery Park and ends back there, making it convenient for those staying nearby or planning other activities afterward.
Travelers should note that most participants can join, and the activity is private, meaning only your group will participate. It’s suitable for solo travelers, couples, or small families looking for a flexible and personalized experience.
The Review from Real Travelers

While some reviews were surprisingly negative, citing communication and cancellation issues, others praised the simplicity and depth of the audio guide. One reviewer shared, “Skipping the line and having the tour digitally was easy and highly recommended.” Conversely, a traveler expressed frustration over an unexpected cancellation and poor communication, which highlights the importance of confirming details before booking.
Other comments point out that the ferry ride offers “stunning views of the skyline” and that the stories unlock lesser-known details about the monuments, making the experience more meaningful than just seeing the sights.
Final Thoughts: Is This Tour Worth It?
If you’re someone who enjoys self-guided audio tours and appreciates the flexibility to explore at your own pace, this experience could be a great fit. The inclusion of ferry tickets and access to the monuments saves time and avoids long lines, adding value to the $60 price tag. The ability to control your experience via the app, unlocking secret stories and music, makes it feel more personal than traditional group tours.
On the downside, inconsistent communication and potential cancellations are concerns to consider, especially if you’re on a tight schedule or rely on guaranteed bookings. Travelers should double-check their booking details and be prepared for possible hiccups.
This tour offers a relaxed, customizable way to see the Statue of Liberty and Ellis Island, ideal for those seeking independence, flexibility, and a bit of tech-savvy guidance. It’s particularly suited for travelers who don’t mind navigating independently and want an experience tailored to their interests.
FAQs
Does this tour include tickets to the Statue of Liberty and Ellis Island?
Yes, if you select the upgrade, your ticket includes access to both monuments and the ferry ride. If you decline the upgrade, you’ll need to purchase tickets separately.
How long does the tour last?
It’s approximately 1 to 3 hours, depending on how long you spend at each site and whether you choose the all-inclusive ticket option.
Is the ferry ride included?
Yes, the ferry ride is included if you opt for the package with tickets. It takes about 20-30 minutes and offers great views.
Can I skip parts of the tour?
Absolutely. The app allows you to pause, skip, or rewind stops at your convenience, making it very flexible.
What are the main drawbacks?
Some travelers report issues with communication, cancellations, and difficulty reaching customer service, so be prepared for potential logistical hiccups.
Is this experience suitable for children?
Most travelers can participate, and the app-guided format might appeal to tech-savvy kids, but it’s best for those comfortable with self-guided touring.
How do I meet the tour provider?
The tour starts at Battery Park in Manhattan, near public transportation. The details should be confirmed after booking, and the experience ends back at the starting point.
To sum it up, this private Statue of Liberty and Ellis Island tour offers a flexible, independent way to experience two of New York’s most iconic landmarks. While it excels in providing a personalized audio-guided experience and saving you from long lines, travelers should be aware of potential communication issues. If you value a relaxed pace, independence, and immersive stories, it’s a compelling choice — just be sure to double-check your bookings and stay flexible.
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