Traveling through the Canadian Rockies offers some of the most breathtaking scenery in North America, and a well-organized tour can be a fantastic way to experience the highlights without the hassle of planning every detail yourself. The Banff Gondola Hot Springs Bow Falls and Three Lakes tour, offered by Matrix Tours and Travel LTD, is a popular choice for visitors seeking a mix of jaw-dropping views, relaxing experiences, and convenient sightseeing.
From what we’ve seen in reviews and the detailed itinerary, this experience packs in several top-rated attractions into an 8-hour window, making it ideal for those who want a taste of Banff’s natural beauty in a single day. What really sets this tour apart is the variety—combining scenic gondola rides, soothing hot springs, iconic waterfalls, and stunning lakes—so you leave with a well-rounded impression of this majestic region.
Three things we love about this tour? First, the knowledgeable guides who enhance every stop with interesting insights; second, the unforgettable views from Sulphur Mountain and the lakes; and third, the value packed into a full day that covers multiple highlights. The only potential hiccup is that the gondola and hot spring tickets are not included in the base price, which adds a bit to the overall cost.
This tour suits travelers who want a comprehensive, yet manageable, exploration of Banff and its surroundings, especially those who appreciate flexible, guided experiences over DIY itineraries.
Good To Know

- Versatile itinerary: Combines scenic gondola rides, hot springs, waterfalls, lakes, and town exploration.
- Expert guides: Well-reviewed guides like Arun and Sanjeet add local insights and a friendly touch.
- Flexible options: Not all stops are mandatory; some travelers skip hot springs if preferred.
- Good value for money: At $74.23, the tour offers a full day of varied experiences, with most attractions paid separately.
- Attention to comfort: Air-conditioned vehicles and prompt communication make for an easy day.
- Ideal for: Nature lovers, first-time visitors, and those looking for a hassle-free way to see Banff.
An In-Depth Look at the Itinerary

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Scenic Ride on the Banff Gondola
The day’s adventure kicks off with the Banff Gondola, which offers an 8-minute ride up Sulphur Mountain. The view from the top is worth every second—panoramas of Banff, the surrounding Rockies, and beyond unfold in every direction. We loved how the guides, like Arun and Sanjeet, took their time to point out landmarks and share stories that brought the scenery to life. At the summit, there’s the Sky Bistro for a quick bite or coffee, and plenty of space to enjoy the vistas.
While the gondola ticket isn’t included in the base price, many are happy to pay the CA$103.00 fee on site, considering the view’s beauty and the convenience of a guided ascent. Note that some reviews mention the ticketing process is smooth, helping avoid long waits.
Relaxing at Banff Upper Hot Springs
After the gondola, the tour visits the Banff Upper Hot Springs, a favorite for unwinding amid mountain scenery. The mineral-rich waters promise relaxation, with the added bonus of stunning mountain views—ideal after a morning of sightseeing. The hot springs experience is approximately an hour, and although the ticket isn’t included, the extra cost allows access to this natural marvel.
Reviewers like Deborah C. especially enjoyed this stop, confirming how perfect it is for easing tired muscles. Some mention that those not inclined to try the springs can simply enjoy the scenery and serenity from the poolside. The hot springs are a popular addition, but it’s worth budgeting for the CA$103 fee to enjoy the experience fully.
Bow Falls and Banff Downtown
Next, the group heads to Bow Falls, a wide waterfall just 1 km from downtown Banff. The falls are easily accessible by foot or car, making them a quick, scenic photo stop. With free access, it’s a great way to get a snapshot of Banff’s natural beauty without adding to your costs. Reviewers appreciate how close and convenient this stop is, with Terry E. noting the interesting information from guides that made the brief stop more meaningful.
The tour also includes a walk through Banff Avenue, offering a chance to soak in the mountain-town vibe—boutique shops, cafes, and local art. One reviewer found this part especially charming, with Arun providing engaging insights into the town’s history and culture.
Lakes: Minnewanka and Two Jack
Few sights rival the allure of Lake Minnewanka, a shimmering glacial lake just 10 km from Banff. The tour allows about 30 minutes here, enough to appreciate the lake’s vastness and take some photos. Many travelers, like Nell H., have been so captivated that they returned the next day to explore further, highlighting the lake’s compelling beauty.
Just nearby is Two Jack Lake, a peaceful spot with stunning views of Mount Rundle. The quick stop here lets you take in the scenery, go for a short walk, or dip your toes in the water—an easy, scenic addition that many find relaxing.
The Classic Banff sign
To wrap up the tour, there’s a quick visit to the iconic Banff sign, a well-loved photo opportunity. It’s a fitting way to mark the end of the day, with many guests sharing their photos of the mountain backdrop and smiling faces.
Practical Details and What You Should Know
Transportation and Group Size
The tour uses air-conditioned vehicles, which is a big plus given the mountain weather. Most travelers find the transport comfortable and the group size capped at 26, ensuring a friendly, manageable atmosphere. From reviews, guides like Arun and Sanjeet are praised for their friendly demeanor and helpfulness, making the journey more enjoyable.
Duration and Timing
Spanning roughly 8 hours, the tour is a full day but not overly rushed. Most stops are timed to allow enjoyment without feeling hurried. The gondola and hot springs are the more time-consuming activities, but many reviews note that the schedule is well-managed.
Cost and Value
At $74.23 per person, the base price offers good value for a day packed with diverse sights. However, the gondola and hot spring tickets are extra—CA$103 each—so it’s wise to factor these into your budget. For many travelers, the fee is justified for access to these highlights, especially given the quality of guides and convenience.
Flexibility and Customization
Some reviews mention flexibility—if not everyone wants to enjoy the hot springs, guides like Arun ensure alternative plans. The tour’s structure allows for a personalized experience within the group setting.
Authentic Experiences From Travelers

Many guests, such as Ramim A., highlight how helpful and friendly the guides are. Arun and Sanjeet are frequently mentioned as making the day special—sharing stories, answering questions, and accommodating individual wishes. Deborah C. loved the way the tour packed in so many sights without feeling rushed, and Nell H. was inspired enough to revisit Lake Minnewanka the next day.
On the flip side, one reviewer had a less positive experience, citing dissatisfaction with the tour. This highlights the importance of choosing reputable providers and clarifying what’s included beforehand.
Who Is This Tour Best For?

This experience is ideal for travelers who want a comprehensive, guided introduction to Banff’s highlights. It’s perfect if you prefer not to drive or plan every detail yourself and appreciate knowledgeable guides who enhance the experience. It suits outdoor lovers, photography enthusiasts, and those who want a mix of relaxation and adventure.
It’s especially good for first-time visitors or anyone short on time but eager to see the main sights. Keep in mind the extra costs for gondola and hot springs, and plan your budget accordingly.
The Sum Up

The Banff Gondola Hot Springs Bow Falls and Three Lakes tour offers a well-rounded adventure that balances scenic rides, relaxing hot springs, and iconic lakes. The guides’ local knowledge and friendly attitude elevate the experience, making each stop more meaningful. With a flexible schedule and excellent reviews, it provides a good mix of value and convenience for those seeking a full-day exploration of Banff.
While the extra costs for gondola and hot spring tickets need to be considered, many travelers find the overall experience worth it. It’s perfect for those who want to see the highlights without the hassle of organizing every element themselves. If you love stunning mountain vistas, tranquil lakes, and a friendly guiding hand, this tour is a solid choice.
FAQ

Are gondola tickets included in the price? No, the gondola ticket costs CA$103.00 per person and is paid separately, although many reviews note that the process is smooth.
Is the hot spring visit included? No, hot springs cost CA$103.00 per person and are also paid separately.
How long is the tour? The total duration is approximately 8 hours, including all stops and transportation.
What is the group size? The maximum group size is 26 travelers, ensuring a comfortable and friendly atmosphere.
Is transportation air-conditioned? Yes, the tour uses air-conditioned vehicles for comfort during transit.
Can I skip some stops? The itinerary is flexible; guides like Arun accommodate guests’ preferences, especially if not everyone wants to visit the hot springs.
Are meals included? No, lunch is not included, but there are opportunities to purchase food at various stops, especially near Banff town and at the gondola summit.
What should I bring? Comfortable clothes, camera, water, and possibly swimwear if planning to enjoy the hot springs.
How do I cancel? Free cancellation is available up to 24 hours before the tour start time.
Is this suitable for children? Most travelers can participate, and service animals are allowed. However, check for specific age or health considerations for certain activities like hot springs.
This tour offers a fantastic gateway into the natural beauty of Banff, combining iconic sights with the ease of guided travel. Whether you’re snapping photos from the gondola, soaking in mountain views at the hot springs, or enjoying tranquil lakes, it’s a day packed with authentic Canadian Rockies experiences.
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