This cozy ski lodge delivers exactly what powder-hungry travelers expect in Hakuba’s winter wonderland. From personal experience, stepping into the property feels like discovering a well-run European chalet transported to the Japanese Alps. The spacious public bath (onsen) soothes tired muscles after a day on the slopes, and the Italian restaurant serves up satisfying mountain-sized portions.
A couple of downsides to consider: The hotel’s prime location means higher prices during peak season, and the Italian menu, while tasty, might disappoint those craving more local Japanese flavors.
This place hits the sweet spot for international ski enthusiasts who want Western comforts mixed with Japanese hospitality. It’s ideal for first-time visitors to Japan who might feel intimidated by more traditional ryokans, and families will appreciate the English-speaking staff and straightforward rental arrangements. If you’re looking to fully learn about traditional Japanese culture, you might want to look elsewhere, but for a comfortable, hassle-free base to explore Hakuba’s legendary slopes, this hotel gets the job done with style.
Good To Know
- Conveniently located near top ski resorts in Hakuba, with shuttle service to ski lifts and local restaurants.
- Offers an authentic Japanese hot spring experience in its in-house Onsen, along with a mist sauna for relaxation.
- Mimis Restaurant & Bar serves Italian cuisine, including handmade pasta, wood-fired pizzas, and grilled meats, using locally-sourced ingredients.
- Provides ski storage, ski pass vendor, and rental services to cater to guests’ winter sports needs.
- Concierge team assists with ski lessons, rentals, and tours, ensuring a hassle-free and enjoyable stay.
Location and Accessibility
The Phoenix Hotel is conveniently situated in Hakuba, offering guests easy access to the area’s top ski resorts.
Located just 1,969 feet from the Happo One Snow Resort and Kokusai Ski Area, the hotel provides a prime location for winter sports enthusiasts.
Plus, the Adam Gondola is only 0.7 miles away, and the Iwatake Ski Resort is just 2.1 miles from the property.
With a shuttle service available to transport guests to the ski lifts and nearby restaurants, the Phoenix Hotel ensures a seamless and hassle-free experience for its visitors.
Accommodation and Amenities
Guests arriving at the Phoenix Hotel are greeted by a range of well-appointed amenities and facilities that cater to their every need. The hotel has a public bath and mist sauna, perfect for unwinding after a day on the slopes. The in-house Onsen, or hot spring, offers a truly authentic Japanese experience. For dining, the on-site Mimis Restaurant & Bar serves delectable Italian cuisine, while the bar and breakfast options cater to diverse tastes. Skiers will appreciate the ski storage, ski pass vendor, and rental services, ensuring a seamless mountain experience. The hotel’s commitment to guest comfort is evident in the thoughtfully appointed rooms equipped with modern amenities.
| Amenity | Description |
|---|---|
| Dining | Mimis Restaurant & Bar serving Italian cuisine, bar, and breakfast options |
| Ski Services | Ski storage, ski pass vendor, and rental services |
| Wellness | Public bath, mist sauna, and in-house Onsen hot spring |
| Rooms | Flat-screen TV, refrigerator, free toiletries, and hairdryer |
| Parking & Wi-Fi | Free private parking and complimentary Wi-Fi |
Dining and Culinary Experiences
Mimi’s Restaurant & Bar, the on-site dining hotel at the Phoenix Hotel, offers guests an authentic taste of Italian cuisine.
The menu features a variety of dishes crafted with locally-sourced ingredients, promising a culinary experience that celebrates the flavors of Nagano.
Highlights include:
- Handmade pasta dishes, such as the popular tagliatelle with wild mushrooms and truffle oil.
- Delectable wood-fired pizzas, topped with fresh mozzarella and seasonal vegetables.
- Grilled meats and seafood, accompanied by seasonal sides and sauces.
- A selection of Italian wines and cocktails to complement the dining experience.
With its inviting atmosphere and talented chefs, Mimi’s Restaurant & Bar ensures that guests savor the best of Italian gastronomy during their stay at the Phoenix Hotel.
Onsen and Wellness Facilities
At the Phoenix Hotel, guests can unwind in the serene in-house Onsen (hot spring). This traditional Japanese bathing experience offers a soothing respite after a day on the slopes.
The Onsen features both indoor and outdoor pools, allowing guests to soak in the mineral-rich waters while enjoying panoramic mountain views.
The hotel also boasts a rejuvenating mist sauna, perfect for relaxation and detoxification.
Guests can complete their wellness journey by pampering themselves with the hotel’s selection of spa treatments, ensuring they leave feeling refreshed and rejuvenated.
The Onsen and wellness facilities at the Phoenix Hotel provide an authentic Japanese experience that perfectly complements the property’s ski-centric offerings.
Ski Resort and Winter Activities
The Phoenix Hotel’s prime location in Hakuba provides guests with seamless access to some of Japan’s premier ski resorts.
Situated just 1,969 feet from the Happo One Snow Resort and Kokusai Ski Area, the hotel offers a convenient ski shuttle service to transport guests to the slopes.
Skiers and snowboarders can also take advantage of the hotel’s ski storage, ski pass vendor, and ski rental services, making it a true winter wonderland destination.
The hotel’s in-house onsen, or hot spring, is the perfect way to unwind after a day on the mountain.
With its exceptional amenities and prime location, the Phoenix Hotel is an ideal choice for a ski getaway in Hakuba.
Guest Services and Concierge
The Phoenix Hotel goes above and beyond to ensure guests enjoy exceptional service and convenience during their stay.
The hotel’s concierge team is available to assist with a wide range of requests, from booking ski lessons and equipment rentals to arranging sightseeing tours and restaurant reservations. Guests can communicate directly with the staff via WhatsApp for seamless coordination of their itinerary.
The hotel also provides a complimentary shuttle service to nearby ski lifts and local restaurants, making it easy for guests to access the slopes and explore the area.
With daily housekeeping and laundry services, the Phoenix Hotel caters to the needs of its guests, ensuring a hassle-free and enjoyable experience.
Exceptional Staff and Reviews
Guests consistently praise the Phoenix Hotel’s exceptional staff, who go above and beyond to ensure a memorable stay.
With an outstanding staff rating of 9.6, the hotel’s employees are widely lauded for their:
- Attentive and responsive communication, including direct WhatsApp access for bookings and inquiries.
- Invaluable shuttle services to nearby ski lifts and restaurants, making it easy for guests to explore the area.
- Friendly and helpful demeanor, catering to guests’ needs and preferences.
- Exceptional housekeeping and laundry services, maintaining the hotel’s cleanliness and comfort.
The hotel’s positive reviews highlight the staff’s exceptional service as a key factor in providing a truly remarkable guest experience.
Policies and House Rules
Phoenix Hotel has straightforward check-in and check-out times, requiring a valid ID and credit card at arrival. Cancellation and prepayment policies vary, and children of all ages are welcome, though extra charges apply for cribs and beds. Pets are not allowed, and cash payments are not accepted. To ensure a safe stay, the hotel has implemented COVID-19 safety measures, including physical distancing and mask requirements in common areas.
| House Rules and Policies | |||
|---|---|---|---|
| Check-in | From 4:00 PM | Check-out | Until 10:00 AM |
| ID and Credit Card | Required at check-in | Payments | No cash accepted |
| Children | All ages welcome | Pets | Not allowed |
Frequently Asked Questions
Can I Book Hotel Packages for Long-Term Stays?
Yes, the hotel offers long-term stay packages. Guests can inquire about extended stay options and discounted rates for booking multi-night or weekly/monthly stays. The hotel’s policies allow for flexible booking arrangements to accommodate longer visits.
What Are the Nearby Outdoor Activity Options in Summer?
The hotel’s proximity to Happo One Snow Resort and Iwatake Ski Resort suggests ample summer outdoor activities like hiking, mountain biking, and scenic chairlift rides. Guests can also explore nearby lakes and rivers for water sports and picnicking.
Does the Hotel Offer Any Special Wedding Packages or Services?
The hotel doesn’t offer any specific wedding packages, but it provides amenities and services suitable for weddings, such as an onsite restaurant, concierge assistance, and child-friendly policies for couples looking to host a wedding event.
Can I Get a Late Check-Out on the Day of My Departure?
Late check-out requests can be accommodated based on availability. Guests should contact the hotel directly to inquire about late check-out options and any applicable fees. Early communication with the hotel is recommended to ensure availability on the desired departure day.
Is There a Loyalty Program or Discounts for Repeat Guests?
The hotel doesn’t offer a loyalty program, but it provides discounts for repeat guests. Guests can inquire about available discounts when booking or upon check-in.
The Sum Up
The Phoenix Hotel by Hakuba Hospitality Group offers a luxurious and authentic Japanese experience in the heart of Hakuba. With its convenient location, exceptional amenities, and dedicated staff, the hotel provides the perfect base for an unforgettable ski vacation or a relaxing getaway. Whether you’re seeking world-class dining, rejuvenating spa treatments, or easy access to the slopes, the Phoenix Hotel delivers a truly exceptional Hakuba experience.