A solid mid-range choice in Hakone’s Gora district, this 3-star hotel hits the sweet spot between comfort and value. I found the rooms surprisingly spacious by Japanese standards, with spotless housekeeping and a staff that goes the extra mile to help. The real draw here is the traditional hot spring bath setup – perfect for soaking away those hiking aches. Their French restaurant handles breakfast through dinner competently, though don’t expect Michelin-star cuisine.
The downsides? The location requires some extra legwork to reach major sights, and the building itself shows its age in spots. You might also find the rates a tad high for what you get during peak seasons.
This place makes most sense for travelers who want a reliable, no-surprises base with onsen access but don’t need luxury trimmings. It’s especially good for first-time visitors to Hakone who appreciate having English-speaking staff on hand. If you’re a serious hot spring enthusiast or someone seeking high-end accommodations, you might want to look elsewhere.
Good To Know
- Hotel Marroad Hakone is a 3-star hotel located in Gora, Hakone, rated 7.8 based on 152 reviews.
- The hotel offers modern guest room amenities, free parking, complimentary WiFi, and an on-site restaurant serving French cuisine.
- Guests can enjoy the hotel’s wellness facilities, including a sauna, open-air bath, public bath, and massage services.
- The hotel has a 24-hour front desk and is located 9.4 km from Hakone-Yumoto Station and 700 meters from Hakone Gora Park.
- Guests can access the hotel via the shuttle service from Gora Station, which operates from 9 AM to 6 PM.
Hotel Overview
The Hotel Marroad Hakone is a 3-star hotel located in Gora, Hakone.
It’s rated 7.8 based on 152 reviews, and it’s 9.4 km from Hakone-Yumoto Station, 48 km from Fuji-Q Highland, and 700 meters from Hakone Gora Park.
The hotel offers hot spring baths and guest rooms with modern amenities.
It’s known for its spacious and clean accommodations, relaxing onsen experience, and friendly staff.
The hotel’s restaurant serves French cuisine for meals.
Facilities and Services
Hotel Marroad Hakone offers a range of popular facilities catering to the diverse needs of its guests.
The hotel provides non-smoking rooms, free parking, and family rooms. Guests can enjoy the relaxing hot spring bath and take advantage of the free WiFi throughout the property.
The on-site restaurant serves French cuisine for breakfast, lunch, and dinner.
For wellness, the hotel features a sauna, open-air bath, public bath, and massage services at an additional charge.
The 24-hour front desk is available to assist guests with any requests or inquiries during their stay.
Guest Ratings
How do guests rate the Hotel Marroad Hakone? According to their reviews, the hotel receives generally positive ratings.
Guests have given the staff an impressive 8.8 out of 10, praising their friendliness and helpfulness. The facilities also score well at 8.0, with the clean, spacious rooms and relaxing onsen experience standing out.
Cleanliness is another highlight, earning an 8.5 rating. While comfort is rated 8.4, the value for money and location receive slightly lower scores of 7.5 each.
Dining Options
Guests at the Hotel Marroad Hakone can enjoy a range of dining options on-site.
The hotel’s restaurant offers French cuisine for breakfast, lunch, and dinner. Guests staying on a dinner-inclusive plan must check in by 5 PM.
Special dietary requests, however, can’t be accommodated. The restaurant provides a convenient dining experience for guests, though those with specific dietary needs may need to explore other options nearby.
Accommodation Details
The rooms at the Hotel Marroad Hakone offer a comfortable and modern stay.
Guests can enjoy amenities like:
- Non-smoking rooms for a refreshed environment
- Family rooms for those traveling with loved ones
- Free WiFi to stay connected throughout the stay
The hotel also features a 24-hour front desk and a hot spring bath for a relaxing experience.
While children’s cots and extra beds are unavailable, the spacious accommodations provide ample space for a pleasant stay.
Guests should note the check-in and check-out times, as well as the hotel’s policy of not accepting cash payments.
Reservation and Policies
When booking a stay at the Hotel Marroad Hakone, guests can take advantage of the free private parking available.
The hotel also offers a shuttle service from Gora Station between 9 AM and 6 PM.
Check-in is from 3 PM to 6 PM, while check-out is until 11 AM.
Cancellation and prepayment policies vary depending on the accommodation type.
Unfortunately, the hotel doesn’t allow children or pets.
Guests should also be aware that the hotel only accepts cashless payments.
Plus, dinner-inclusive guests must check in by 5 PM, and the hotel can’t accommodate special dietary requests.
Health and Safety
Due to the ongoing COVID-19 pandemic, the Hotel Marroad Hakone has implemented additional safety and sanitation measures.
Some of these measures include:
- Enhanced cleaning and disinfection protocols in all public areas and guest rooms.
- Provision of hand sanitizers throughout the hotel premises.
- Mandatory face mask wearing for staff and guests in all indoor areas.
These precautions aim to create a safe and comfortable environment for all guests during their stay.
The hotel also follows local government guidelines and regulations to ensure the well-being of both guests and employees.
Host Information
Managed by a professional host, the Hotel Marroad Hakone provides transparent information about its operations.
The host’s details are available upon request, ensuring guests can make informed choices. This 3-star hotel adheres to legal requirements and industry standards, offering a safe and reliable stay.
By openly sharing information, the hotel fosters trust and accountability with its clientele. Guests can feel confident in the hotel’s commitment to compliance and responsible management.
Whether inquiring about the host or other aspects of the property, visitors can expect clear, accurate, and accessible information from the Hotel Marroad Hakone.
Frequently Asked Questions
Is Late Check-In Available After 18:00?
No, late check-in is not available after 18:00. The hotel’s check-in time is strictly from 15:00 to 18:00, and guests must arrive within this window to complete the check-in process.
Can I Bring My Own Food and Beverages to the Hotel?
Guests are not allowed to bring their own food and beverages to the hotel. The on-site restaurant offers meal options for breakfast, lunch, and dinner. Outside food and drinks are generally prohibited within the hotel premises.
Are There Any Discounts or Packages Available for Longer Stays?
Unfortunately, the information provided doesn’t mention any discounts or packages for longer stays. The hotel’s policies seem to focus on the basic amenities and services rather than special offers for extended visits.
Does the Hotel Have a Laundry Service or Self-Service Laundry Facility?
The hotel doesn’t have a dedicated laundry service, but there’s a self-service laundromat available on-site for guests to use. It’s a convenient option for longer stays.
Can I Request a Room With a Specific View or Location?
Guests can request a room with a specific view or location, though availability may vary. The hotel’s staff will try to accommodate preferences where possible, but cannot guarantee any particular room assignment.
The Sum Up
Hotel Marroad Hakone offers a scenic and relaxing retreat in the heart of Hakone. With its hot spring baths, French-inspired cuisine, and convenient access to top attractions, the hotel caters to both leisure and business travelers. Guests consistently praise the hotel’s friendly staff, clean facilities, and overall value, making it an ideal base to experience the best of the beautiful Hakone region.