In our review of this swanky ski-country retreat, we found the Grand Phenix Hakuba to be a real gem. Picture yourself sipping cocoa on your private balcony, gazing at snow-capped peaks.
The roomy apartments come with all the bells and whistles you’d expect from a top-notch place – comfy beds, sparkling bathrooms, and Wi-Fi that actually works.
Now, let’s talk turkey. This place isn’t cheap, and if you’re looking for an authentic Japanese experience, you might find it a bit too westernized.
But for families or groups wanting a plush home base for hitting the slopes, it’s hard to beat. The staff bends over backward to help, and you’re just a snowball’s throw from some of Hakuba’s best skiing.
This hotel is perfect for snow bunnies who like their creature comforts. If you don’t mind splurging a bit for a taste of luxury in the Japanese Alps, the Grand Phenix could be your ticket to winter wonderland bliss.
Good To Know
- The Grand Phenix Hakuba is a luxury resort operated by Jade Group, located in Hakuba, and rated 9.2/10 based on 56 reviews.
- The resort offers a variety of accommodation options, including three-bedroom suites, executive suites, and family suites, with modern amenities and fully-equipped kitchens.
- Guests can enjoy on-site dining options, a hot tub, and ski storage, as well as easy access to nearby ski resorts and public transportation.
- The resort has received high marks for cleanliness, comfort, facilities, and attentive staff, with guests describing the apartments as spacious, beautifully decorated, and comfortable.
- The resort’s prime location in Hakuba offers seamless exploration of the area’s winter attractions, including skiing and snowboarding at nearby slopes.
Property Overview
The Grand Phenix Hakuba is a luxury resort property operated by the Jade Group. Located in the heart of Hakuba, it’s an excellent choice for skiers and outdoor enthusiasts.
With a rating of 9.2 out of 10 based on 56 reviews, the property boasts a superb 9.4/10 location score. Guests praise its spacious, well-appointed apartments, modern amenities, and panoramic mountain views.
The resort offers a range of accommodation options, from three-bedroom suites to executive and family-friendly options. Thoughtful touches like ski storage, a hot tub, and multiple dining options make for a comfortable and convenient stay.
Whether you’re hitting the slopes or exploring the local area, the Grand Phenix Hakuba delivers an exceptional experience.
Accommodation Types
A variety of accommodation types await guests at the Grand Phenix Hakuba. Whether travelers are seeking a spacious three-bedroom suite, an executive suite, or a family-friendly option, the property has something to suit every need. The suites come equipped with modern amenities, including free Wi-Fi, air conditioning, and private bathrooms. Guests can also enjoy the convenience of a fully-equipped kitchen with a dishwasher and microwave. Plus, the accommodation types feature flat-screen TVs with streaming services, hot tubs, ski storage, and private balconies, ensuring a comfortable and luxurious stay.
| Accommodation Type | Description |
|---|---|
| Three-Bedroom Suite | Spacious and suitable for families |
| Executive Suite | Elegant and ideal for business travelers |
| Family Suite | Comfortable and designed for families |
Amenities and Facilities
Guests can take advantage of the array of modern amenities and top-notch facilities at the Grand Phenix Hakuba.
The apartments feature free Wi-Fi, air conditioning, private bathrooms, and fully-equipped kitchens with dishwashers and microwaves. Relax in the comfort of the flat-screen TVs with streaming services or unwind in the soothing hot tub.
The property also offers ample ski storage and balconies with panoramic views. Beyond the accommodations, guests can enjoy 3 on-site restaurants, a bar, and a coffee shop.
Complimentary parking and laundry services add to the hotel’s convenience. With a range of thoughtful amenities, the Grand Phenix Hakuba ensures a comfortable and effortless stay.
Guest Reviews
With a stellar average rating of 9.2 out of 10 based on 56 reviews, the Grand Phenix Hakuba has clearly impressed its guests.
Reviewers consistently praise the property’s:
- Cleanliness (9.8/10)
- Comfort (9.5/10)
- Facilities (9.5/10)
- Attentive staff (9.0/10)
Guests describe the apartments as "huge, beautifully decorated, and very comfortable," with "great location to catch the bus to other resorts" and "modern sizeable luxury" throughout.
The property’s excellent location near ski lifts and public transport, combined with its well-equipped kitchens and top-notch amenities, have undoubtedly contributed to its overwhelmingly positive reviews.
Nearby Attractions
The Grand Phenix Hakuba’s excellent location puts guests in close proximity to a variety of nearby attractions and activities.
Just 4.8 miles away is the renowned Tsugaike Kogen Ski Area, a popular destination for skiers and snowboarders. The property is also within a 10-minute walk of the Happo One Ski Resort, allowing guests easy access to the slopes.
For those looking to explore beyond the immediate area, the Nagano Station is just 27 miles away, providing connections to the wider region.
Throughout the area, guests will find an array of food outlets, ski rental shops, and public transportation options, ensuring convenience during their stay.
Activities and Recreation
Nestled in the heart of the Japanese Alps, the Grand Phenix Hakuba offers a stack of recreational activities for guests to enjoy.
From the nearby slopes, where skiing and snowboarding reign supreme, to the picturesque hiking trails and pristine fishing spots, there’s no shortage of ways to learn about the great outdoors.
The property’s proximity to top attractions like Tsugaike Kogen Ski Area and Happo One Ski Resort make it an ideal base for adventure-seekers.
Guests can also explore the local area by:
- Cycling through the scenic countryside
- Casting a line in the nearby rivers and streams
- Embarking on a challenging hike through the mountains
- Discovering the charming shops and restaurants in Hakuba village
Policies and Reservations
When guests arrive at the Grand Phenix Hakuba, they’ll find the check-in process to be a smooth and efficient experience. The property has flexible check-in hours, with guests able to arrive between 3:00 PM and 7:30 PM. Checkout is equally straightforward, with a window from 6:00 AM to 10:00 AM. To ensure a worry-free stay, a refundable damage deposit of ¥10,000 is required upon arrival. The cancellation policy varies by accommodation type, so guests should review the details when booking. Children over 1 are welcome, with extra beds and cribs available upon request. Multi-lingual staff are on hand to assist guests in English, Japanese, and Chinese.
| Policies | Details |
|---|---|
| Check-in | 3:00 PM – 7:30 PM |
| Check-out | 6:00 AM – 10:00 AM |
| Damage Deposit | ¥10,000 refundable |
| Cancellation | Varies by room type |
Location and Accessibility
Conveniently situated in the heart of Hakuba, the Grand Phenix is just a stone’s throw away from the bustling ski resorts and public transport hubs that make this region so alluring.
The property boasts:
- A 10-minute walk to the renowned Happo One Ski Resort
- Proximity to a variety of food outlets, ski rental shops, and public transportation options
- Easy access to the Tsugaike Kogen Ski Area, just 4.8 miles away
- Proximity to Nagano Station, a mere 27 miles from the hotel, ensuring seamless connections to the rest of Japan.
With its prime location and excellent accessibility, the Grand Phenix offers guests the perfect base to explore the winter wonderland of Hakuba.
Frequently Asked Questions
Do They Offer Special Discounts or Packages for Longer Stays?
The property offers various package deals and discounts for longer stays, such as multi-night stays or extended winter season bookings. Guests should inquire about these special offers when making their reservation.
Is It Possible to Arrange Airport Transfers or Shuttle Services?
The property offers airport transfers and shuttle services to make it easy for guests to get to and from the hotel. They’ll handle the transportation so you can just sit back and enjoy your stay.
What Is the Maximum Capacity for the Different Accommodation Types?
The 3-bedroom suite can accommodate up to 6 guests, the executive suite sleeps 4, and the family suite fits 5 people. The specific capacity details depend on the property’s accommodation types and policies.
Are Pets Allowed to Stay at the Property?
Pets are not allowed to stay at the property. The hotel has a strict no-pets policy in place for all accommodation types. Guests traveling with pets will need to make alternative arrangements.
Are There Any Sustainable or Eco-Friendly Initiatives Implemented at the Resort?
The resort hasn’t publicly disclosed any specific eco-friendly initiatives, but many luxury hotels are starting to implement sustainability practices like using renewable energy, reducing waste, and promoting conservation to appeal to environmentally-conscious travelers.
The Sum Up
The Grand Phenix Hakuba by Jade Group offers a luxurious mountain escape in the heart of Nagano’s winter wonderland. With its unparalleled amenities, excellent location, and stellar guest reviews, this property promises an exceptional stay for discerning travelers seeking a blend of outdoor adventure and refined comfort. Whether visiting for a family retreat or a sophisticated getaway, the Grand Phenix Hakuba is sure to deliver a memorable Hakuba experience.