In our travels through Hakuba, we stumbled upon a real gem. These cozy chalets, nestled in the peaceful Wadano Forest, offer a comfy home base for your Japanese Alps adventure. Just a short hop from Happo One resort, you’re perfectly placed for world-class skiing and hiking.
The chalets themselves are well-equipped, with everything from kitchens to saunas. They’ve thought of it all, even offering ski rentals and shuttle services. It’s like having your own mountain hideaway, but with hotel perks.
Now, it’s not all powder and hot springs. The 1km distance to the resort might be a bit far for some, especially after a long day on the slopes.
And if you’re looking for a lively après-ski scene, you might find the forest setting a tad too quiet.
That said, these chalets are perfect for families or groups who want space to spread out and the option to cook their own meals.
Nature lovers will be in heaven, surrounded by forest views.
And if you’re after a peaceful retreat with easy access to outdoor activities, you’ve hit the jackpot.
This hotel was selected for the 26 must-visit hotels in Hakuba.
Good To Know
Phoenix Chalets offer a variety of accommodation options, including two-bedroom, three-bedroom, and larger chalets, with fully equipped kitchens and en-suite bathrooms.
The chalets are situated in a tranquil forest setting, just a 15-minute walk from Happoone Ski Resort and a 5-minute drive from the JR Hakuba Train Station.
Guests can enjoy various amenities, such as a sauna, hot tub, ski equipment rental, shuttle services, and concierge assistance, to enhance their stay.
The on-site Mimis Restaurant & Bar serves Italian cuisine for breakfast and dinner, catering to various dietary requirements.
Phoenix Chalets by Hakuba Hospitality Group boasts an overall rating of 9.2/10 based on 96 reviews, with high praise for its cleanliness, facilities, and comfort.
Location and Surroundings
The Phoenix Chalets are nestled in the forests of lower Wadano Village, located just 1km from the Happo One Resort in Hakuba, Nagano.
The property is within a 15-minute walk from the Happoone Ski Resort and a 5-minute drive from the JR Hakuba Train Station, providing convenient access to the area’s main attractions.
Surrounded by restaurants, bars, and cafes, the chalets offer an ideal base for travelers looking to enjoy the vibrant Hakuba community while enjoying the tranquility of the natural forest setting.
Chalet Accommodations
Phoenix Chalets offer a variety of chalet accommodations to suit different group sizes and needs. Guests can choose from two-bedroom, three-bedroom, and larger chalets.
Each chalet features a fully equipped kitchen, a flat-screen TV, en suite bathrooms, and access to a hot bath and sauna. Chalets also provide free Wi-Fi, making it easy for guests to stay connected during their stay.
Aside from the comfortable living spaces, the chalets offer convenient amenities like ski equipment rental, shuttle services, and concierge assistance, ensuring a hassle-free mountain retreat.
Amenities and Facilities
Along With the comfortable chalet accommodations, Phoenix Chalets boast an array of modern facilities and amenities to ensure guests have an exceptional mountain getaway. From high-speed internet and flat-screen TVs to full kitchens and en-suite bathrooms, the chalets cater to every need. Guests can unwind in the sauna or enjoy a soak in the hot tub after a day on the slopes. Further enhancing the experience, the property provides ski equipment rental, shuttle services, and concierge assistance. The following table outlines the key amenities available:
| Amenity | Description |
|---|---|
| Kitchens | Fully equipped with appliances |
| Bathrooms | En-suite with hot baths |
| Leisure | Sauna, hot tub, BBQ facilities |
| Services | Ski rentals, shuttle, concierge |
Guest Services
To enhance guests’ experiences, Phoenix Chalets offers a range of personalized services.
Visitors can take advantage of the convenient ski equipment rental, allowing them to hit the slopes without the hassle of lugging gear. The hotel also provides a shuttle service to the ski fields and nearby supermarkets, ensuring guests can easily access the resources they need.
For those seeking a more tailored experience, the on-site concierge is available to assist with reservations, recommendations, and any other requests.
Guests can also enjoy access to the property’s public bath, providing a relaxing retreat after a day of outdoor activities.
Dining Options
Mimis Restaurant & Bar, the on-site eatery, offers Italian cuisine for breakfast and dinner. They cater to various dietary needs, including vegan, gluten-free, and dairy-free options. For guests seeking additional dining recommendations, the hotel staff can assist with reservations and suggestions for local restaurants.
| Dining Option | Cuisine | Hours |
|---|---|---|
| Mimis Restaurant & Bar | Italian | Breakfast and Dinner |
| Local Dining Recommendations | Variety | As Requested |
| Hotel Reservations Assistance | N/A | As Requested |
Guest Reviews and Ratings
Phoenix Chalets by Hakuba Hospitality Group has earned a superb overall rating of 9.2/10 based on 96 reviews.
Guests consistently praise the chalets for their cleanliness (9.6), facilities (9.5), and comfort (9.4).
Reviewers highlight the spacious and clean chalets, helpful staff, excellent location, well-equipped kitchens, and hot tubs.
One guest from Malaysia noted the "excellent location surrounded by trees," while an Australian guest called it "great for families with plenty of room."
Another guest from Hong Kong commended the "responsive and helpful" staff.
With these impressive reviews, Phoenix Chalets offers an exceptional experience for travelers to Hakuba.
Policies and Procedures
Guests at the Phoenix Chalets by Hakuba Hospitality Group can expect a smooth check-in and check-out process.
The chalets require photo ID and a credit card upon arrival, with check-in available from 16:00 to 18:00 and check-out by 10:00.
Cancellation policies vary by accommodation type and are provided during booking.
Children of all ages are welcome, and a cot can be requested.
- Flexible check-in/check-out times
- Varied cancellation policies per accommodation
- Children welcome with cot available
- Credit card and photo ID required at check-in
Booking and Reservations
Travelers can book their stays at the Phoenix Chalets through the Hakuba Hospitality Group’s website or by contacting their reservation staff directly. Reservations require a valid photo ID and credit card. Cancellation policies vary by accommodation type and are provided during booking.
| Check-in | Check-out | Cots |
|---|---|---|
| From 16:00 to 18:00 | Until 10:00 | Available upon request |
The chalets welcome children of all ages, with charges applied for those 3 years and older. Guests can access additional details on policies, rates, and availability through the booking process.
Frequently Asked Questions
Can Pets Be Accommodated at the Phoenix Chalets?
Pets are not mentioned as being accommodated at this property. The available information does not indicate whether or not pets are allowed. Guests should check with the property directly to inquire about their pet policy.
What Is the Cancellation Policy for Group Bookings?
The cancellation policy for group bookings varies depending on the accommodation type. Details on the cancellation terms are provided during the booking process.
Are There Any Discounts or Packages Available for Extended Stays?
Phoenix Chalets offers discounts for extended stays, with longer bookings enjoying better rates. Guests can inquire about package deals that bundle accommodation with ski lift passes or other local activities to maximize their savings.
Can Guests Bring Their Own Food and Drinks to the Property?
Guests are generally allowed to bring their own food and drinks to the property. Some properties may have restrictions or fees for external food, so it’s best to check with the property directly before your stay.
Is There On-Site Parking Available for Guests?
Yes, the property offers on-site parking for guests. The chalets have dedicated parking spaces available, allowing guests to conveniently access their accommodations.
The Sum Up
The Phoenix Chalets by Hakuba Hospitality Group offer a serene and luxurious mountain retreat in Nagano’s Hakuba region. Situated close to the Happo One Resort and local amenities, these chalets cater to the needs of families and groups with top-notch facilities and stellar guest reviews. Whether you’re a skier, snowboarder, or nature enthusiast, the Phoenix Chalets provide the perfect base for a truly exceptional mountain getaway.