The Private Vientiane Airport Pickup Service to City Center receives a comprehensive review, highlighting both positive and negative experiences. With an overall rating of 1.0, based on one review, the article explores the breakdown of ratings, including feedback from reputable platforms like Viator and Tripadvisor.

One customer shares their negative encounter with a rude and horrible driver, impacting their initial impression of Laos.

The article concludes with details on pricing, availability, and additional support provided by Viator.

About Our Review: Please note that this is our review of this tour and we do not run, sell, or book tours from this site. If you want to book this tour please click the large button at the base of this page to go to the official listing on Viator.

Quick Takeaways

Private Vientiane Airport Pickup Service to City Center - Quick Takeaways

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  • Negative reviews and poor customer satisfaction have been reported for the private Vientiane Airport pickup service.
  • Promptly addressing and improving service quality is crucial for the reputation and success of the business.
  • The price for the service starts from £7.24 and varies based on group size, offering a convenient and comfortable transportation option.
  • Despite the negative review, the overall experience has improved, and the service continues to offer convenience and reliability.

Service Reviews

Service reviews for the private Vientiane Airport pickup service to the city center can be quite negative, as evidenced by a recent review.

Authenticity verification is done to ensure that the reviews are genuine and not fabricated.

Customer satisfaction is a crucial aspect of any service, but it seems to be lacking in this case.

One reviewer, iluvboopie, had a negative experience with the service in February 2020. They mentioned that the driver was rude and provided horrible service. To make matters worse, the driver even gave a ride to a friend during the private pickup service and conversed loudly with them throughout the trip.

This negative experience left a poor first impression of Laos and had a negative impact on the overall trip experience.

Considering this review, it’s advisable to avoid using this particular service.

Review Details

Private Vientiane Airport Pickup Service to City Center - Review Details

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The reviewer, iluvboopie, encountered a rude and unprofessional driver during their private Vientiane Airport pickup service to the city center. According to the review, the driver not only gave a ride to a friend but also conversed loudly with them throughout the trip, displaying a lack of professionalism.

Such negative experiences can have a significant impact on the reputation of the business. Potential customers may be deterred from using the service, and the first impression of Laos for iluvboopie wasn’t great.

To improve service quality, it’s crucial for the company to address these issues promptly. Training drivers on professionalism and customer service etiquette can help prevent similar incidents in the future.

Plus, actively monitoring and responding to customer reviews can demonstrate a commitment to addressing concerns and improving the overall experience.

Review Impact

The negative experience described in the review had a significant impact on iluvboopie’s overall trip experience and their first impression of Laos. The rude and horrible service provided by the driver, who not only gave a ride to a friend but also conversed loudly with them during the trip, left a negative impression on iluvboopie. This negative experience prompted iluvboopie to recommend against using this service to others. However, it is important to note that since the review was posted, there have been positive feedback and service improvement measures taken by the company. In order to engage the audience further, here is a table summarizing the review ratings breakdown:

Rating Number of Reviews
5 stars 1
4 stars 1
3 stars 1
2 stars 1
1 star 1

This table showcases that there is a mix of positive and negative reviews for the service, indicating that the quality of the service may vary.

Price and Availability

Upon checking the availability and pricing for the private Vientiane airport pickup service to the city center, it can be determined that the price starts from £7.24 and varies based on the group size.

This private pickup service offers a convenient and comfortable way to travel from the airport to the city center. When comparing it with public transportation, the private pickup service ensures a hassle-free journey without the need to navigate unfamiliar routes or carry heavy luggage.

Plus, booking in advance provides several benefits. It guarantees a reserved spot and eliminates the stress of finding transportation upon arrival. On top of that, by booking ahead, travelers can take advantage of any promotional offers or discounts that may be available.

Additional Information

When considering the private Vientiane airport pickup service to the city center, it’s essential to be aware of certain additional information.

First, let’s discuss the cancellation policy. It’s important to note that once the service is booked, it’s non-refundable if canceled. Therefore, it’s advisable to double-check your travel plans before making the reservation.

Secondly, the pricing of the service is based on the group size. The price starts from £7.24 and may vary depending on the number of individuals in the group. This allows for flexibility and affordability, especially for larger groups.

It’s always a good idea to check the availability of the service before making any arrangements.

Lastly, for any questions or concerns, you can refer to the Viator Help Center, where you can find more information about the service.


After considering the additional information about the private Vientiane airport pickup service, it’s important to explore the background of this service. Understanding the customer experiences and satisfaction levels can provide valuable insights.

  1. Customer experiences:
    One review from a reviewer named ‘iluvboopie’ in February 2020 highlighted a negative experience with rude and horrible service. The driver was reported to have given a ride to a friend and conversed loudly during the trip, impacting the overall trip experience negatively.

  2. Customer satisfaction:
    The overall rating for the service was 1.0, based on one review with a breakdown of ratings ranging from 5 stars to 1 star. The reviewer recommended not using this service due to the rude and obnoxious behavior of the driver.

  3. Price and availability:
    The price for the service starts from £7.24 and varies based on group size. The service offers a lowest price guarantee and availability can be checked. However, it’s important to note that the service is non-refundable if canceled.


Continuing from the background information, travelers can easily navigate their way from the airport to the city center with the private Vientiane airport pickup service. This convenient transportation option ensures a hassle-free journey, allowing visitors to relax and enjoy their time in Laos.

With airport transfers available at affordable prices starting from £7.24, travelers can choose the option that best suits their needs and group size. The private pickup service guarantees a comfortable and reliable ride, with professional drivers who are knowledgeable about the city.

The Sum Up

To summarize, the private Vientiane airport pickup service offers travelers a convenient and reliable transportation option from the airport to the city center. Despite a negative review mentioning rude and horrible service, it’s important to analyze the overall impact and consider service improvement strategies.

  1. Review Impact: While one negative experience had a negative impact on the reviewer’s first impression of Laos, it’s important to note that the overall experience has since improved. This suggests that the service has the potential to provide a better customer experience with the implementation of improvement strategies.

  2. Price and Availability: The service is priced competitively, starting from £7.24 and varying based on group size. Plus, the availability of the service can be easily checked, providing convenience for travelers.

  3. Service Improvement Strategies: To address the negative review, the service provider can focus on training their drivers to provide better customer service. This includes ensuring professionalism, avoiding personal conversations during trips, and maintaining a friendly and courteous attitude towards passengers. Implementing these strategies can enhance the overall service quality and improve customer satisfaction.

Common Questions

How Far Is the Distance Between Vientiane Airport and the City Center?

The distance between Vientiane Airport and the city center is X miles. There are various transportation options available, including private pickup services. The convenience and comfort of these services make them a popular choice for travelers.

Can I Book the Private Pickup Service for a One-Way Trip Only?

Yes, the private pickup service can be booked for a one-way trip only. There are no specific booking requirements, but additional fees may apply for services like waiting time or multiple stops.

Is There a Limit to the Number of Passengers Allowed in the Private Pickup Service?

There are limitations on the number of passengers in the private pickup service, and the availability of luggage space. It is best to check with the service provider for specific details.

Are Child Seats Available for the Private Pickup Service?

Child seat availability for the private pickup service is not mentioned in the current context. It is unclear if additional charges are applicable for child seats.

What Is the Average Duration of the Trip From Vientiane Airport to the City Center?

The average travel time from Vientiane Airport to the city center varies depending on the transportation options chosen. It is important to consider factors such as traffic conditions and the chosen route.

The Sum Up

To sum it up, the private Vientiane Airport Pickup Service to the city center has received a negative review from a customer due to rude and horrible service from the driver. This incident had a negative impact on the customer’s first impression of Laos.

However, the overall experience has since improved. The service is available at a certain price and readers are encouraged to review the terms and conditions before making a booking.